Configure crawl settings for a Zoom external content connector

Specify the content types you want your Zoom external content connector to retrieve.

Before you begin

A connector administrator must have already created the Zoom external content connector that you want to configure crawl settings for. To learn about this procedure, see Create a Zoom external content connector.

Role required: sn_ext_conn.xcc_admin

About this task

This task is optional. By default, the Zoom external content connector crawls all webinars and meetings found in its specified source system and sends their searchable content and metadata to AI Search for indexing. Only perform this task if you want the connector to exclude content from webinars or from meetings.

Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a content item, the external content connector doesn't retrieve it.

Important:

By default, each external content connector can index up to one million (1,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system, but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.

When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit. If the connector reaches the indexing limit, an error message appears in its UI.

External content connectors that support user permissions crawls can handle permissions for up to five hundred thousand (500,000) users and their groups. If a connector retrieves users in excess of this limit, user and group permissions may not be correctly applied to the connector's retrieved content. As a result, the content may not be searchable.

If one of your connectors reaches the content indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. Alternatively, if you need a connector to index more than 1,000,000 content items, you can create a Customer Service and Support case at https://support.servicenow.com/now to request a limit increase for the connector.

Procedure

1. Navigate to All > External Content Connectors > External Content Admin Home.
2. In the Connectors list, select the record for the Zoom external content connector whose settings you want to modify.
3. In the connector editor's Settings tab, select Crawl settings.
4. Select the options for the webinar content types that you want the connector to retrieve searchable content and metadata from.

   Past webinars

   Select this option to index searchable content and metadata from completed webinars.

   Index only transcriptions

   Select this option to only index searchable content from webinar transcripts. This will ignore content and metadata from webinar agendas, summaries, and question and answer sessions. Webinars without transcripts will have no content or metadata indexed.

5. Select the options for the meeting content types that you want the connector to retrieve searchable content and metadata from.

   Past meetings

   Select this option to index searchable content and metadata from completed meetings.

   Index only transcriptions

   Select this option to only index searchable content from meeting transcripts. This will ignore content and metadata from meeting agendas, summaries, and question and answer sessions. Meetings without transcripts will have no content or metadata indexed.

   Note:

   If you deselect both Past webinars and Past meetings, the connector won't retrieve any searchable content or metadata from your Zoom source system.
6. Optional: If you want AI Search to automatically generate captions for content in attachments and files retrieved by the connector, select the Multimodal captions option.
   When you select this option, the Platform Multimodal Service automatically generates descriptive captions for images, tables, charts, and other visual elements found in retrieved attachments and files. You can discover these retrieved attachments and files by searching for terms from their generated captions.

   This option is only available when the Platform Multimodal Service plugin is activated on your instance.

   • For details on activating the plugin, see Activate the Platform Multimodal Service plugin.
   • To learn how to select the VLM (visual learning model) provider and model used for the Platform Multimodal Service, see Configure multimodal captioning for AI Search.
7. Select Save and validate.

Result

The Zoom external content connector is updated with your modified crawl settings.

What to do next

To retrieve content from your Zoom source system using your modified crawl settings, create and run a one-time content crawl for your Zoom external content connector. To learn about creating and running one-time content crawls, see Create a content crawl for an external content connector.