---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Find the hostname for your ingest gateway host

# Find the hostname for your ingest gateway host {#ariaid-title1}

Release version: Brazil  
Updated September 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Look up the hostname for the ingest gateway host associated with your ServiceNow AI Platform® instance. Your custom connector needs this hostname to send its Custom Connector Gateway API requests to the proper host.

## Before you begin

Role required: admin

## About this task

The custom connector needs to submit add and delete requests to the `xcc-ingest` endpoint provided by the Custom Connector Gateway API. This endpoint is accessible on the ingest gateway host associated
with your ServiceNow AI Platform instance. The connector needs the hostname for the ingest gateway host so it can send its requests to the proper endpoint.

The hostname for an instance's ingest gateway host is stored as the value of the sn_itom_cloud_svc.itomgateway_url system property on that instance. Perform the following steps to find this hostname.

## Procedure

1. Navigate to the System Property \[sys_properties\] table's list view.
   1. Select All.
   2. In the navigation field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   3. Press Enter.
   {#find-hostname-ingest-gateway-host__substeps_hny_2t5_b1c}
2. Edit the system property record with name sn_itom_cloud_svc.itomgateway_url.
3. Copy the hostname specified in the record's Value field and store it in a secure location.  
   This is the hostname for the ingest gateway host associated with your ServiceNow AI Platform instance.

## What to do next

Provide the copied hostname to the development team responsible for implementing your custom connector. For details on how they need to incorporate this hostname into the functionality of the custom connector, see [Implementing a custom connector](https://www.servicenow.com/docs/dsjrHH25os7NtDzv7ib4ew "Your custom connector retrieves content, metadata, and security principals from a system of your choice. It runs on your local or cloud server and uses the Custom Connector Gateway API to send its retrieved data to a Custom Connector Gateway external content connector defined on your ServiceNow AI Platform instance. The Custom Connector Gateway connector feeds the retrieved data to AI Search for indexing.").