---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Get the sys_id for a Custom Connector Gateway external content connector

# Get the sys_id for a Custom Connector Gateway external content connector {#ariaid-title1}

Release version: Brazil  
Updated September 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Retrieve the sys_id for a Custom Connector Gateway external content connector. This sys_id value is required when creating or retrieving a Java Web Token (JWT) using the Custom Connector Gateway API.

## Before you begin

Role required: admin

## About this task

To create or retrieve a JWT (Java Web Token) using the Custom Connector Gateway API, you must specify the sys_id of a Custom Connector Gateway external content connector. All requests you submit to the API endpoint with a JWT
are scoped to the connector specified in the creation request for that JWT.

Follow this procedure to obtain the sys_id for a Custom Connector Gateway external content connector.

## Procedure

1. Navigate to the Custom Connector Configurations \[sn_ext_conn_ccg_configuration\] table's list view.
   1. Select All.
   2. In the navigation field, enter <kbd class="ph userinput">sn_ext_conn_ccg_configuration.list</kbd>.
   3. Press Enter.
   {#get-sys-id-custom-connector-gateway-external-content-connector__substeps_xdy_2zt_hkc}
2. Open the record for your chosen Custom Connector Gateway external content connector by selecting it.
3. On the Custom Connector Configuration form, open the Additional actions menu ![]().
4. Select Copy sys_id, then record the copied sys_id value in a secure location.

## What to do next

Use the copied connector sys_id in your JWT creation or retrieval requests to the Custom Connector Gateway API. For details on JWT requests, see [Implementing a custom connector](https://www.servicenow.com/docs/dsjrHH25os7NtDzv7ib4ew "Your custom connector retrieves content, metadata, and security principals from a system of your choice. It runs on your local or cloud server and uses the Custom Connector Gateway API to send its retrieved data to a Custom Connector Gateway external content connector defined on your ServiceNow AI Platform instance. The Custom Connector Gateway connector feeds the retrieved data to AI Search for indexing.").