---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Zing filters search results with access controls

# Zing filters search results with access controls {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Zing filters search results to only display records the user can access.  
For example, suppose you index the System Property \[sys_properties\] table. When the ITIL user searches for a term in the System Property table, Zing returns no search results because the ITIL user doesn't meet the ACL rule requirements.Figure 1. ITIL User Search  
When a system administrator searches for the same property, Zing returns search results from the System Property table because the administrator meets the ACL rule requirements.Figure 2. System Administrator Search
**Related concepts**   

* [Available search options](https://www.servicenow.com/docs/Zqyj1g1PfjpPxDepIyFlNg "Zing offers users several search interfaces and search operators to conduct text searches.")
* [Global search finds records from multiple tables](https://www.servicenow.com/docs/f8WmhlWpnRKE~ELQVmau0A "Search multiple record types from a single search field.")
* [Zing generates search results in four phases](https://www.servicenow.com/docs/pQ27BdZIc5qRUAdBJt_mhQ "Generate search results by dividing documents among shards, searching shard documents, scoring shard documents, and merging scores into an index.")
* [Zing computes document scores using three components](https://www.servicenow.com/docs/AaYU0TOD30UWRxIjEBpmFw "The Zing search engine computes document scores based on the frequency, sequence, and weight of search terms in the document.")
* [Zing indexes words](https://www.servicenow.com/docs/iWX2_3a_FIyXNiZycrejCA "Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages.")
* [Zing can include attachments in search results](https://www.servicenow.com/docs/yWYQ4GzM5pPGfxBJLkWaNg "Search content from attachments on indexed tables. Display attachments for search results from the Knowledge [kb_knowledge] table.")
* [Zing removes stop words from queries](https://www.servicenow.com/docs/OvRfPH4Ih7PBgeIr27h97Q "Remove common words from search queries that don't produce meaningful results.")
* [Zing matches derived words with stemming](https://www.servicenow.com/docs/3gWvQEv7cKSt5Y16VPwwBg "Convert any multiple-character search keyword to its stem form to find derived versions of the word.")
* [Zing can expand search results with synonyms](https://www.servicenow.com/docs/0sgSFU8EBQx6tAnmTq7Wcg "Expand search results to include additional search terms.")
* [Zing displays search suggestions as users enter search terms](https://www.servicenow.com/docs/LURBGKFLn5GQgI72Kix48A "Display possible search query completions as users enter search terms.")  
**Related tasks**   

* [Verify that user roles have access to your searchable tables](https://www.servicenow.com/docs/k2mHAG3fNIF1gwvAUORPqw "Evaluate your Zing text index configurations to see whether any user roles lack access to indexed columns in your searchable tables. The checker tool provides guidance on correcting access issues for each affected table's index.")  
**Related reference**   

* [Features of Zing text indexing and search engine](https://www.servicenow.com/docs/dOZ82zU1rfqiW94u13ollw "Enable and configure Zing text indexing and search engine features.")
* [Installed with Zing](https://www.servicenow.com/docs/7VDvxhpw3Ljs1lQE7oAhqQ "Several types of components are installed with Zing.")