---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Sensitive data redaction

# Sensitive data redaction {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy.
When an inbound email is received, the sensitive data is masked. The sensitive data is redacted from the body, body_text, subject in the \[sys_email\] table after flows and inbound actions are executed.  
Note:  
Data that has been redacted can't be recovered.  
Redact sensitive data option is available in inbound email actions once the following is activated:

* [Sensitive Data Redaction for Inbound Emails plugin](https://www.servicenow.com/docs/zmoZq6_8RqnjsTDPCcZ2WA "You can activate the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) for Notifications if you have the admin role. The application installs related plugins if they are not already installed.")
* [Data Discovery application](https://www.servicenow.com/docs/access?context=activate-data-discovery&version=australia&pubname=australia-platform-security&ft:locale=en-US)  
  Note:  
  Data Discovery application does not require a paid subscription when used along with sensitive data redaction for inbound emails plugin.
{#sensitive-data-redaction__ul_ks5_fnn_xbc}

To create inbound email actions, see [Create an inbound email action](https://www.servicenow.com/docs/IotxvPgylxxX6jqlNwKyjA "Create inbound email actions to define the actions that the system takes when an email is received.").

Redaction time for the record can be viewed by checking the Email Log. For more information, see [System email log and mailboxes](https://www.servicenow.com/docs/access?context=r_EmailLogs&version=australia&pubname=australia-platform-security&ft:locale=en-US).
* **[Activate sensitive data redaction for inbound emails plugin](https://www.servicenow.com/docs/zmoZq6_8RqnjsTDPCcZ2WA)**   
  You can activate the Sensitive Data Redaction for Inbound Emails plugin (com.glide.email_inbound.redaction) for Notifications if you have the admin role. The application installs related plugins if they are not already installed.
* **[Customize behavior for sensitive data redaction](https://www.servicenow.com/docs/bEMHfUn6P4YtgwSmqpPERQ)**   
  Customize sensitive data redaction behavior by creating system properties for flows that are triggered by inbound emails, sys_email record, and inbound actions.