---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Product subscriptions overview

# Product subscriptions overview {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Product subscriptions overview

ServiceNow's Subscription Management provides a centralized view of your product subscriptions, enabling you to monitor allocation, usage, and compliance across your instance and account.
This helps ensure you maximize subscription usage, avoid over-allocation, and maintain compliance with licensing requirements.
Show full answer Show less  

## Key features

* **Subscription overview:** Access detailed subscription information via the Overview tab, including instance-level entitlements, allocation statuses, and product details.
* **Subscription types:** Identify subscription types such as per-user, capacity, unrestricted user, unlimited, and display-only, each with distinct allocation rules and properties. Per-user subscriptions can be allocated automatically or manually.
* **Compliance monitoring:** Track allocation status with clear indicators---Compliant, Near capacity, Even, Over-allocated, or Account-level only---to manage subscription usage effectively. Customize near capacity thresholds to fit your instance's needs.
* **Custom mapping:** Detect unmapped custom tables and applications to ensure all custom developments are correctly linked to valid subscriptions.
* **Account-level insights:** View aggregated subscription usage and entitlements for Creator Plus, Now Assist, and cloud capacity across all instances. User allocations are de-duplicated to present accurate counts.
* **Reports:** Out-of-the-box reports help identify over-allocated subscriptions and unmapped custom tables or applications, supporting proactive management.

## Access and roles

Users with **usageadmin** , **snsubman.admin** , or **admin** roles can view and manage subscription information in Subscription Management. Allocation details for user-based subscriptions are restricted in the overview to maintain accuracy; contact your account executive for comprehensive user allocation data.

## Practical application for ServiceNow customers

By leveraging Subscription Management, you can:

* Prevent subscription overuse and ensure compliance by monitoring allocation status in real time.
* Maximize ROI by reallocating unused or unallocated subscriptions efficiently.
* Maintain compliance by mapping all custom tables and applications to appropriate subscriptions.
* Gain insight into enterprise-wide subscription usage, including cloud capacity and Now Assist entitlements, to optimize resource planning.
* Use built-in reports to identify potential issues and take corrective action proactively.  
View a summary of your product subscriptions in Subscription Management.

## Key benefits {#subscriptions-overview-v2__section_qq3_b5l_3yb}

* Determine whether you have any over-allocated subscriptions.
* Check for unallocated subscriptions that you can allocate to maximize usage and give users entitlement to ServiceNow products.
* Determine whether any custom tables in the global scope or any custom applications aren't mapped to subscriptions.
* Stay in compliance by monitoring the Status column in the list of product subscriptions.
{#subscriptions-overview-v2__ul_kbv_pwd_3yb}  
Figure 1. Subscriptions overview

## Required ServiceNow AI Platform roles {#subscriptions-overview-v2__section_vlx_ctb_p4b}

The usage_admin, sn_sub_man.admin, or admin roles are required to view and edit Subscription Management.

## Accessing product subscription overview information {#subscriptions-overview-v2__section_lfv_qvb_myb}

View subscription overview information on the Overview tab in Subscription Management by navigating to AdminSubscription Management or AllSubscription ManagementSubscription Management.

## Accessing user-based subscription information {#subscriptions-overview-v2__section_h5c_p5s_m3c}

Allocation details and status for user-based subscriptions are hidden from the Subscription Management overview to help prevent inaccuracy when allocations are incomplete. Contact your account executive for complete user-based subscription allocation details.

## Use cases {#subscriptions-overview-v2__section_eg5_bnr_wwb}

View a summary of your instance-level entitlements in the Instance entitlements tab.

* Identify when subscriptions are over-consumed and view insights into actions you can take to maximize subscription usage.
* Determine whether any custom tables and custom applications on your instance aren't mapped to a valid product subscription. You must map custom tables and custom applications that you create to a product subscription.
* View product subscription details by selecting the product name.
* Identify which type of subscriptions you have by viewing the values in the Type column. The subscription type determines the properties and attributes of the product subscriptions that your company receives and whether to allocate subscriptions manually.
  * Product subscription types include per-user, capacity, unrestricted user, unlimited, and display only.
  * Per-user subscriptions are automatically allocated by role for administrators that haven't manually allocated per-user subscriptions before. If an administrator has manually allocated per-user subscriptions in the past, they can continue to make manual allocations. Capacity, unrestricted user, and unlimited subscriptions are allocated on your instance automatically. Display-only subscriptions aren't measured on your instance.
  * Product subscriptions provide entitlements for different applications and can include different add-ons.

  {#subscriptions-overview-v2__ul_kxr_qbq_myb}

  For more information, see [Types of subscriptions in Subscription Management](https://www.servicenow.com/docs/h6Ncp1VqKFwObSQUB1It7A "Subscriptions to ServiceNow applications come in different types. The type of subscription determines the allocation ofusers, access to applications, and custom application and table entitlements.").
* Determine whether your subscription allocations are in compliance by viewing the values in the Status column. Adjust allocations if subscriptions are over-allocated.

  Compliant
  :   The number of allocated subscription entitlements is lower than the number of purchased subscriptions.

  Near capacity
  :   The number of allocated subscription entitlements exceeds the threshold for your instance. You define the threshold on the Settings tab.

  Even
  :   The number of allocated subscription entitlements equals the number of purchased subscription entitlements.

  Over-allocated
  :   The number of allocated subscription entitlements exceeds the number of purchased subscription entitlements.

  Account-level only
  :   The subscription allocation status isn't calculated. Only applies to Creator Plus products.

  You can customize the near capacity threshold for your instance in the Settings tab. For more information, see [Configure subscription allocation status in Subscription Management](https://www.servicenow.com/docs/P97X0zAUi6CjUPowuYswJA "Identify when you're close to allocating all of your subscriptions by configuring an allocation status threshold if you prefer a threshold other than the default value of 90 percent in Subscription Management.").
* View a summary of the Creator Plus subscriptions on the instance that you're currently accessing.
  * View the total number of Creator Plus subscriptions that your company has purchased in the Purchased column.
  * Monitor the total number of Creator Plus allocations on your current instance in the Allocated column. Contact your account executive for up-to-date information about per-user subscription allocations.
  {#subscriptions-overview-v2__ul_yyq_jml_f1c}

{#subscriptions-overview-v2__ul_knf_dmr_wwb}

View a summary of your account-level entitlements in the Account entitlements tab.

* View an account-level summary of Now Assist usage.
  * View the aggregated total of Now Assist usage entitlements from all the subscriptions that your account has purchased in the Purchased column.
  * View the total number of Now Assist usage entitlements consumed across all your instances in the Allocated column.
  * View additional details about Now Assist usage by selecting the product name.
  {#subscriptions-overview-v2__ul_mfr_hnl_f1c}
* View an account-level summary of Now Assist creators.
  * View the total number of Creator Plus subscriptions that your account has purchased in the Purchased column.
  * Monitor unique Creator Plus allocations across all your instances by checking the Allocated column.  
    Note:  
    Users allocated to a Creator Plus subscription on multiple instances are automatically de-duplicated in the count on the Account entitlements tab. When a user is allocated to a Creator Plus subscription on more than one instance, that user counts toward the allocation total only once.
  * View additional details about Now Assist creators by selecting the product name.
  {#subscriptions-overview-v2__ul_vyt_5ml_f1c}
* View an account-level summary of your cloud capacity.
  * View the total amount of cloud capacity that your account has purchased in the Purchased column.
  * View the total amount of cloud capacity consumed across all your instances in the Allocated column.
  * View additional details about cloud capacity by selecting the product name.
  {#subscriptions-overview-v2__ul_vqq_lfp_sbc}
{#subscriptions-overview-v2__ul_hgs_1lk_f1c}

## Reports {#subscriptions-overview-v2__section_iny_jnr_wwb}

{#subscriptions-overview-v2__table_ic1_mnr_wwb__entry__4}

| Title | Type | Source Table | Description |
|-|-|-|-|
| Insights | List | Subscription Insights definition \[sn_sub_man_st_subscription_insights\] | List of over-allocated subscriptions and available subscriptions |
| Unmapped global custom tables | Single Score | Custom Table Inventory \[ua_custom_table_inventory\] | Count of custom tables that aren't mapped to a subscription |
| Unmapped custom applications | Single Score | Custom Table Inventory \[ua_custom_table_inventory\] | Count of custom applications that aren't mapped to a subscription |
[ ]

{#subscriptions-overview-v2__table_ic1_mnr_wwb}

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