Product subscriptions overview

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Product Subscriptions Overview

    The Product Subscriptions Overview provides insights into your organization's ServiceNow product subscriptions through Subscription Management. Key functionalities include monitoring subscription allocations, ensuring compliance, and identifying custom tables or applications that lack proper mapping to subscriptions.

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    Key Features

    • Subscription Monitoring: Assess over-allocated and unallocated subscriptions to optimize usage and ensure user entitlements.
    • Compliance Tracking: Utilize the Status column to verify subscription compliance, identifying whether allocations are below, at, or exceeding purchased limits.
    • Subscription Types: Understand different subscription types (per-user, capacity, unrestricted user, unlimited, and display only) and their allocation methods.
    • Access Control: Required roles include usageadmin, snsubman.admin, or admin to view/edit Subscription Management.
    • Instance and Account Entitlements: View summaries for instance-level and account-level entitlements, including Now Assist usage and cloud capacity.

    Key Outcomes

    By effectively utilizing Subscription Management, ServiceNow customers can:

    • Maximize subscription usage and entitlement allocation.
    • Maintain compliance with purchase limits to avoid over-allocations.
    • Gain insights into custom tables and applications that need proper subscription mapping.

    This proactive management of product subscriptions ensures optimal utilization of ServiceNow resources and adherence to compliance standards. For detailed allocation information, particularly for user-based subscriptions, customers should consult their account executive.

    View a summary of your product subscriptions in Subscription Management.

    Key benefits

    • Determine whether you have any over-allocated subscriptions.
    • Check for unallocated subscriptions that you can allocate to maximize usage and give users entitlement to ServiceNow products.
    • Determine whether any custom tables in the global scope or any custom applications aren't mapped to subscriptions.
    • Stay in compliance by monitoring the Status column in the list of product subscriptions.
    Figure 1. Subscriptions overview
    Overview of product subscriptions.

    Required ServiceNow AI Platform roles

    The usage_admin, sn_sub_man.admin, or admin roles are required to view and edit Subscription Management.

    Accessing product subscription overview information

    View subscription overview information on the Overview tab in Subscription Management by navigating to Admin > Subscription Management or All > Subscription Management > Subscription Management.

    Accessing user-based subscription information

    Allocation details and status for user-based subscriptions are hidden from the Subscription Management overview to help prevent inaccuracy when allocations are incomplete. Contact your account executive for complete user-based subscription allocation details.

    Use cases

    View a summary of your instance-level entitlements in the Instance entitlements tab.

    • Identify when subscriptions are over-allocated and view insights into actions you can take to maximize subscription usage.
    • Determine whether any custom tables and custom applications on your instance aren't mapped to a valid product subscription. You must map custom tables and custom applications that you create to a product subscription.
    • View product subscription details by selecting the product name.
    • Identify which type of subscriptions you have by viewing the values in the Type column. The subscription type determines the properties and attributes of the product subscriptions that your company receives and whether to allocate subscriptions manually.
      • Product subscription types include per-user, capacity, unrestricted user, unlimited, and display only.
      • Per-user subscriptions are automatically allocated by role for administrators that haven't manually allocated per-user subscriptions before. If an administrator has manually allocated per-user subscriptions in the past, they can continue to make manual allocations.. Capacity, unrestricted user, and unlimited subscriptions are allocated on your instance automatically. Display-only subscriptions aren't measured on your instance.
      • Product subscriptions provide entitlements for different applications and can include different add-ons.

      For more information, see Types of subscriptions in Subscription Management.

    • Determine whether your subscription allocations are in compliance by viewing the values in the Status column. Adjust allocations if subscriptions are over-allocated.
      Compliant
      The number of allocated subscriptions is below the number of purchased subscriptions.
      Near capacity
      The number of allocated subscriptions exceeds the threshold for your instance. You define the threshold on the Settings tab.
      Even
      The number of allocated subscriptions equals the number of purchased subscriptions.
      Over-allocated
      The number of allocated subscriptions exceeds the number of purchased subscriptions.
      Account-level only
      The subscription allocation status isn't calculated. Only applies to Creator Plus products.

      You can customize the near capacity threshold for your instance in the Settings tab. For more information, see Configure subscription allocation status in Subscription Management.

    • View a summary of the Creator Plus subscriptions on the instance that you're currently accessing.
      • View the total number of Creator Plus subscriptions that your company has purchased in the Purchased column.
      • Contact your account executive for up-to-date information about per-user subscription allocations.

    View a summary of your account-level entitlements in the Account entitlements tab.

    • View an account-level summary of Now Assist usage.
      • View the aggregated total of Now Assist usage entitlements from all the subscriptions that your account has purchased in the Purchased column.
      • View the total number of Now Assist usage entitlements consumed across all your instances in the Allocated column.
      • View additional details about Now Assist usage by selecting the product name.
    • View an account-level summary of Now Assist creators.
      • View the total number of Creator Plus subscriptions that your account has purchased in the Purchased column.
      • View additional details about Now Assist creators by selecting the product name.
    • View an account-level summary of your cloud capacity.
      • View the total amount of cloud capacity that your account has purchased in the Purchased column.
      • View the total amount of cloud capacity consumed across all your instances in the Allocated column.
      • View additional details about cloud capacity by selecting the product name.

    Reports

    Title Type Source Table Description
    Insights List Subscription Insights definition [sn_sub_man_st_subscription_insights] List of over-allocated subscriptions and available subscriptions
    Unmapped global custom tables Single Score Custom Table Inventory [ua_custom_table_inventory] Count of custom tables that aren't mapped to a subscription
    Unmapped custom applications Single Score Custom Table Inventory [ua_custom_table_inventory] Count of custom applications that aren't mapped to a subscription