System events reference Release version: Australia Updated March 12, 2026 1 minute to readReference topics provide information about system events. Event logsThe event log records all system events that occur within the ServiceNow AI Platform.Event statesThe event state describes where in the life cycle the event is.The incident events business ruleThe incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.Global eventsYour instance has a global function called global_events() that triggers from a business rule when certain conditions occur.Script actionsYou can use script actions to create server-side scripts that perform a variety of tasks, such as modifying a configuration item (CI), or managing failed login attempts. Script actions are triggered by events only.Sample scripts from the change events business ruleSeveral scripts are found in the baseline change events business rule.
System events reference Release version: Australia Updated March 12, 2026 1 minute to readReference topics provide information about system events. Event logsThe event log records all system events that occur within the ServiceNow AI Platform.Event statesThe event state describes where in the life cycle the event is.The incident events business ruleThe incident events business rule comes with the system and defines a number of events that can be triggered by different actions in the Incident table.Global eventsYour instance has a global function called global_events() that triggers from a business rule when certain conditions occur.Script actionsYou can use script actions to create server-side scripts that perform a variety of tasks, such as modifying a configuration item (CI), or managing failed login attempts. Script actions are triggered by events only.Sample scripts from the change events business ruleSeveral scripts are found in the baseline change events business rule.