---
sourceDocument: Brazil ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Exporting data

# Exporting data {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exporting data

ServiceNow AI Platform enables you to export data in multiple formats for flexible use and sharing.
You can export individual records or multiple records from lists and tables, either through the user interface or programmatically via URLs and web services.
Different export options suit various business needs, from simple file downloads to automated data retrieval and integration.
Show full answer Show less  

## Key Features

* **Export individual records** to PDF or XML directly from a form.
* **Export multiple records** from lists to CSV, Excel, PDF, XML, or Google Sheets formats.
* **Export data programmatically** using URLs with parameters or web services (REST/SOAP) to automate data extraction.
* **Export sets** allow pushing large datasets to external files for bulk export processes.
* **Role-based access** controls which export formats are available:
  * PDF exports available to all users.
  * XML exports require admin role.
  * Google Sheets, Excel, CSV, JSON exports available to all users.
  * Export sets require exportsetadmin or admin roles.

## Export Formats and Practical Use

* **CSV:** Exports records as comma-separated text files, reflecting currently displayed fields. Useful for data manipulation in text editors or import into other systems. Default encoding is Windows-1252; UTF-8 can be enabled for translated data.
* **Excel:** Exports records as spreadsheets, retaining the displayed fields, ideal for analysis and reporting.
* **XML:** Exports all data from tables or records as XML documents, suitable for data exchange and backups. Note that image field data is not preserved.
* **PDF:** Exports displayed fields to Portable Document Format, useful for sharing and printing. Rendering issues may occur with right-to-left languages.
* **JSON:** Exports records as JSON strings, suitable for machine processing and integrations.
* **Google Sheets:** Directly exports data to cloud-based Google Sheets for real-time online collaboration and editing.

## Column Headers Behavior

The format you choose affects how column headers appear:

* Human-readable formats like PDF and Excel use column labels.
* Machine-oriented formats like CSV, XML, and JSON use database field names.  
Export data from the ServiceNow AI Platform in a variety of formats.

## Key benefits {#c_ExportData__section_uys_yvt_31c}

* Export an individual record to a PDF or XML file directly from a form. See [Export data from a record](https://www.servicenow.com/docs/0rIBfz0WIoads3IhvA84PQ "Export a record to PDF or XML.").
* Export multiple records to a CSV, Excel, PDF, XML, or Google Sheets file directly from a list. See [Export data from a list](https://www.servicenow.com/docs/yUXhKZLTfHSzjXVavtqxtg "Export a list of records to a variety of file formats.").
* Export multiple records from a table using the CSV, Excel, PDF, or XML processor in a URL with optional parameters. See [Export directly from a URL](https://www.servicenow.com/docs/FEW2~senmbgb_KGjgZY3zg "Dynamically export data from a script or web service by building a URL query.").
{#c_ExportData__ul_hyx_fwt_31c}  
You can also export data from your instance using the following options:

* Export multiple records from a table via a web services request. For example, you can create an external application or process to automate the retrieval of data from an instance via web services such as REST or SOAP. For more information, see [Web services](https://www.servicenow.com/docs/access?context=r_AvailableWebServices&version=brazil&pubname=brazil-api-reference&ft:locale=en-US).
* Push all the data that you want to export to an external file by creating an export set. For more information, see [Export sets](https://www.servicenow.com/docs/access?context=c_ExportSets&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US).
{#c_ExportData__ul_xgp_tsm_31c}

## Associated roles {#c_ExportData__section_vxk_c35_31c}

You can export form data to PDF or XML, depending on your role.

* The PDF options are available to all users.
* The XML option is only available to users with the admin role.
{#c_ExportData__ul_gff_1rb_j1c}  
You can export records in a list to Excel, CSV, XML, JSON, PDF, or an Export Set depending on your role.

* The Excel, CSV, JSON, PDF, and Google Sheets options are available to all users.
* The XML option is only available to users with the admin role.
* The Export Set option is only available to users with the export_set_admin or admin role.
{#c_ExportData__ul_vjg_335_31c}

## Export formats {#c_ExportData__section_yw4_gvc_m1b}

{#c_ExportData__table_bfs_4kk_2r__entry__2}

| Export format | Description |
|-|-|
| CSV | Export table records as a comma-separated value text file. Use this option to export the currently displayed fields in the list or form as a text file. Configure the list or form to add or remove fields from the export. When exported to CSV, dot-walked fields appear using their full field name, such as u_assignment_group.parent.{#c_ExportData__p_alb_nfg_h1c} Note: By default, ServiceNow exports all CSV files in Windows-1252 encoding. If you need to export translated data, set the glide.export.csv.charset [system property](https://www.servicenow.com/docs/l7eKpLf2BaKDmSndlMbSbQ "Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.") to UTF-8. |
| Excel | Export table records as a Microsoft Excel spreadsheet. Use this option to export the currently displayed fields in the list or form as an Excel spreadsheet. Configure the list or form to add or remove fields from the export. |
| XML | Export table records as an XML document. Use this option to export all data from a table or all data for a particular record. The XML file has an XML element for each column in the table. See [Exporting and importing data via XML](https://www.servicenow.com/docs/DMsh38I3CEAGRMa6CFmErA "Migrate data from one instance to another by exporting and importing XML files."). Note: Image field data is not preserved when exporting to XML. |
| PDF | Export table records as a Portable Document Format file. Use this option to export the currently displayed fields in the list or form as a PDF file. Configure the list or form to add or remove fields from the export.{#c_ExportData__p_elb_nfg_h1c} Note: The PDF export processor prints data from left-to-right, which can produce rendering errors when displaying right-to-left language data. |
| JSON | Export the table records as a JSON string. The JSON file has an element for each column in the table. |
| Google Sheets | Export table records directly to cloud-based spreadsheets in Google Drive without going through extra steps. The exported file retains the structure of the original table, including rows and columns. You can view, edit and share these Google Sheets online in real time. |
[Table 1. Available export formats]

{#c_ExportData__table_bfs_4kk_2r}

## Column headers {#c_ExportData__section_lzj_dxc_m1b}

The file type you export to, such as CSV or PDF, determines how column headers are exported. In general, formats meant for human consumption such as PDF display the column label, whereas formats meant for machine use, such as CSV, use the database field_name.{#c_ExportData__table_hpv_1vs_zz__entry__2}

| File type | Column header format |
|-|-|
| Excel | Label |
| PDF | Label |
| CSV | field_name |
| XML | field_name |
| JSON | field_name |
[Table 2. Header format by file type]

{#c_ExportData__table_hpv_1vs_zz}