Time Card Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Time Card Management

    The Time Card Management feature in ServiceNow allows users assigned to tasks to report and track time worked efficiently. It integrates with the Task table, enabling time tracking for various task types such as projects, incidents, problems, and change requests. This feature supports detailed time recording, approval workflows, and cost management when enabled.

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    Key Features

    • Time Entry and Submission: Users can record work hours using time cards and time sheets, and submit these for approval.
    • Approval Workflow: Time cards and time sheets are routed to approvers based on user time sheet policies. Approvers can review, approve, reject, or recall submissions for corrections.
    • Approver Delegation: Approvers can delegate their approval responsibilities, though delegation cannot be limited to individual resources and cannot be further delegated.
    • Role Flexibility: The timecardapprover role can be assigned independently or included within projectmanager and resourcemanager roles for managing approvals.
    • Administrative Controls: Time card admins manage time sheet policies, approve or reject exceptions, and can edit or create time cards in Pending or Rejected states.
    • Time Sheet Portal: Provides a consolidated weekly view of assigned tasks for easy daily time entry and single-action submission of time sheets.
    • Cost Management Integration: When enabled, time cards contribute to managing labor costs via the Cost Management application.
    • Domain Separation Compliance: Ensures data isolation at the data-only level for domain-specific users, enhancing security and data control.
    • Performance Analytics Integration: Activating Time Card Management also enables dashboards for time card and time sheet analytics, requiring an additional license.
    • Rate Types: Customizable rate types can be created to support cost and billing configurations.

    Activation and Requirements

    Administrators can activate the Time Card Management plugin (com.snc.timecard), which automatically enables related Performance Analytics dashboards. The Project Management feature can also activate time cards as part of its setup. Note that some functionalities require the Time Card Management plugin to be installed.

    Practical Benefits for ServiceNow Customers

    • Streamlines time tracking and approval processes for task-based work across multiple business functions.
    • Enhances accuracy and visibility of time reporting, facilitating better project and cost management.
    • Supports compliance and data security through domain separation capabilities.
    • Empowers managers and approvers with delegation and administrative controls to maintain workflow continuity.
    • Offers an intuitive portal for users to manage their time entries efficiently on a weekly basis.

    The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.

    Watch this three-minute video to learn about setup of the time tracking feature, entering time and approvals.

    Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests.

    With the Time Card Management feature:

    • The time card users can record the time worked on a task using time cards and time sheets. They can submit their time cards and time sheets for approval.
    • Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and submit the time sheet of their resources
    • The time card approvers can perform the following tasks:
      • Review and approve or reject the time cards in a submitted time sheet.
      • Recall the approved time sheets or time cards to return them to the users for corrections.
      • Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users.
      • Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation:
        • You cannot delegate approval only for an individual resource.
        • The delegated time card approver cannot further delegate your time sheet approvals.

      The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles.

    • The time card admin can create and manage time sheet policies, and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state.
    Note:
    The Time Card Management plugin is required to use time cards. Some of the procedures require the project management feature, which activates time cards automatically. For more information, see Project Management (com.snc.financial_planning_pmo).

    Domain separation in Time Card Management

    Domain separation provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level.