Timeline pages

Use timeline pages to track any activity bounded by two dates, such as change request start and end dates, or incident open and close dates. Administrators can create timeline pages, which are user interactive.

Features

• Make selected timelines available to users by role.
• Select perspective from daily to yearly views.
• Create dynamic labels for timeline spans.
• Configure tooltips for each span.
• Permit span dragging and resizing by users.
• Lock timelines to prevent editing.

Viewing timelines

By default, only administrators have a module to access timeline records. ITIL users can only view timelines by selecting a context menu item from an incident record.

Figure 1. Timeline View

Administrator role users

Users with an administrator role can view timelines from the timeline page records.

1. Navigate to System UI > Timeline Pages.
2. Select a timeline record to view.
3. Click View Timeline.

Other users

By default, timeline metrics only appear for incident records. ITIL users can view timelines associated with any task record where the metrics are set to appear as timeline records. To view the Assigned to duration and the State duration metric timelines, ITIL users can select the Metrics Timeline context menu UI action.

1. Navigate to active task record, such as an incident.
2. Right-click the banner, and select Metrics Timeline.

To enable non-administrators to view other timelines, create a custom module.

• Timing functionality
  Timing functionality are tools that exist to answer the question "How Long?"
• Create a timeline page
  Create a timeline page to track any activity bounded by two dates.
• Customize the timeline page span style
  The Timeline Page Span Styles related list allows you to define conditional span styles.
• Timeline sub item
  Use the Timeline Sub Items related list to define child spans for the timeline, based on records in a table that references the parent timeline's table.
• Display a metric as a timeline
  Administrators can enable users to display any metric on a timeline by activating the Timeline Metrics UI action.
• Make a timeline visible to a selected user
  Create a custom module within an application and defining the roles that can access it, to make selected timelines available to users.
• Range calculator scripts
  You can specify a script include that calculates range restrictions and processes parent updates in a timeline page.
• Timelines
  Timelines display a linear calendar of tasks, such as incidents and change requests, defined by their start and end dates.