---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Exploring Upgrade Center

# Exploring Upgrade Center {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get an overview of Upgrade Center so you can plan your upgrade ahead.

## Upgrade Center overview {#uc-explore__section_ngd_lld_qkb}

One-stop experience

:   Streamline your upgrade process with Upgrade Center. Explore upcoming releases and preview their features without impacting your current instance. Monitor active upgrades and review past upgrade history. Use the visual task board (VTB) to
    manage post-upgrade tasks efficiently.

## Upgrade Center users {#uc-explore__section_kbs_pkd_qjb}

Upgrade Center has the following users.{#uc-explore__table_ph5_fns_xjb__entry__2}

| Users | Description |
|-|-|
| System Administrator \[admin\] | The System Administrator user is required to access and use Upgrade Center. |
[ ]

{#uc-explore__table_ph5_fns_xjb}

## Upgrade Center benefits {#uc-explore__section_b3z_nm2_bbc}

{#uc-explore__table_c3z_nm2_bbc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Preview your upgrade | [Upgrade Preview module](https://www.servicenow.com/docs/pBfTjr3w_URzhTd204fipA "The Upgrade Preview module enables you to have an unprecedented insight to an instance prior to an actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations. The Upgrade Preview utility helps you to plan, schedule, and prepare for an upgrade.") | System administrator |
| Monitor your upgrade | [Upgrade Monitor module](https://www.servicenow.com/docs/2hrcoH0LcWlkS0bgP~9MhQ "Schedule an upgrade and monitor the status of an ongoing upgrade using the Upgrade Monitor module. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.") | System administrator |
| Review previous upgrade detail | [Upgrade History module](https://www.servicenow.com/docs/OHq5S8yLEnkOhZze7cv8Tw "The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.") | System administrator |
| Build an upgrade plan | [Upgrade Plan overview](https://www.servicenow.com/docs/mBfk3GkslXoukJ4QXerM9Q "Accelerate your upgrades using the Upgrade Plan that automates the installation of applications during upgrades, giving you a seamless upgrade experience. It helps you define applications and target versions to be installed in your instance.") | System administrator |
| Create and execute skipped record rule | * [Create a skipped record rule](https://www.servicenow.com/docs/EzAugufPt71YWbYUYfN7Rw "Create skipped record rules based on your set conditions to define your customizations after an upgrade.") * [Execute a skipped record rule](https://www.servicenow.com/docs/d0NgOMHeEPl_83wzDWbpfw#uc-execute-skipped-record-rule "Run skipped record rules based on your set conditions to resolve skipped records in an upgrade. The rules either execute automatically during an upgrade or can run on demand after an upgrade.") {#uc-explore__ul_cww_jpz_4dc} | System administrator |
[ ]

{#uc-explore__table_c3z_nm2_bbc}

## What to explore next {#uc-explore__cf-exploring-parent-links}

To learn more about using Upgrade Center, see:

* [Using Upgrade Center](https://www.servicenow.com/docs/djVN2E85lrFSPF3HPyVh6g "Use different features in Upgrade Center for previewing, scheduling, and monitoring your upgrade experience. You can also review and track every upgrade made in your instance using the Upgrade History module.")
* [Administering Upgrade Center](https://www.servicenow.com/docs/V~fNIZYeMX18KyMPIabTvg "The Administration module contains information about upgrade risk and execution of skipped record rules.")
* [Upgrade Center references](https://www.servicenow.com/docs/Dr7KuBAQrGLR2qLeOX686A "These reference topics provide additional information about your upgrade properties, roles and skipped rules.")
{#uc-explore__ul_fhy_xfw_sbc}