--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Upgrade Summary Report # Upgrade Summary Report {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Upgrade Summary Report The Upgrade Summary Report provides ServiceNow administrators with a detailed overview of the upgrade process for an instance. It summarizes actions taken during the upgrade, highlights new and changed features, identifies conflicts between customizations and upgrade changes, and offers tools to resolve these conflicts. This report also helps estimate upgrade durations for other instances. Show full answer Show less ## Key Features * **Upgrade Details:** Displays the upgraded version, total upgrade duration, and links to new features, problem fixes, personalized release notes, and known error articles related to the current upgrade. * **Skipped Records Management:** Lists records skipped during the upgrade to protect customizations. Admins can review each skipped record, decide whether to keep customizations or revert to the base system, and thereby control which records proceed through the upgrade. * **Prioritization and Sorting of Skipped Records:** Skipped records are prioritized by file type importance (e.g., UI pages are highest priority) and sorted by product, as well as by whether their code has changed, enabling efficient conflict resolution. * **Visual Task Board (VTB) Integration:** Provides a visual overview of skipped record resolutions to track upgrade progress and outstanding reviews. * **Node Upgrade Status:** Displays the upgrade status of each node in the instance with interactive icons and details to monitor the process at a granular level. * **Application Upgrade Status:** Lists installed, upgraded, and failed applications during the upgrade. Provides quick access to application details and records for troubleshooting or verification. * **Schema Changes to Clone-Excluded Tables:** Identifies tables excluded during cloning which affect upgrade time estimates by showing which tables were skipped and their impact on production upgrade duration. * **Performance Metrics:** Highlights the top 10 fix scripts, schema changes, and plugins by duration to help pinpoint time-intensive upgrade components. * **Plugin File Details:** Allows viewing all files loaded for a plugin to assist in detailed diagnostics and understanding plugin impacts during the upgrade. ## Practical Benefits * Enables administrators to efficiently manage and resolve customization conflicts during upgrades, reducing downtime and upgrade risks. * Helps estimate upgrade durations more accurately by analyzing skipped records and clone-excluded tables. * Facilitates monitoring of upgrade progress across nodes and applications, improving visibility and control over complex upgrades. * Provides detailed insights into performance bottlenecks, allowing focused optimization of fix scripts, schema changes, and plugins. The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances. {#um-complete-summary__table_b5b_p14_dlb__entry__2} | Field | Input Value | |-|-| | Upgraded version | Version to which the instance has been upgraded | | Upgrade duration | Total time taken to make the upgrade | | Find out what's new and changed | Links to view the new and changed features in the current upgrade version. The following three links show up. * Problem fixes: Fixes that have been made since the last upgrade version * Personalized release notes: Release notes summary for the previewed version * Known error articles: Errors that have been identified but not yet resolved {#um-complete-summary__ul_nwk_pfm_jlb} | [Table 1. Upgrade Summary details] {#um-complete-summary__table_b5b_p14_dlb} ## Skipped Records {#um-complete-summary__section_dyv_swp_slb} {#um-complete-summary__table_ghc_ycq_slb__entry__2} | Field | Input Value | |-|-| | Total record changes | Total number of records that have changed since the previous upgrade version. Review changes: List of records that have changed can be reviewed. See [System Upgrade form](https://www.servicenow.com/docs/WvEYEoexHmE3ers8nkHeOA "When an upgrade is complete, the System Upgrades form displays key statistics about the upgrade and a related list of skipped records (the skipped list).") for more details. | | Skipped records | Skipped records to prevent your customizations from being overwritten. If customizations are found in some records during the upgrade, those records are skipped. As an admin, you can resolve each update that was skipped due to a customization. To resolve a skipped update, you can review the reason for each skipped record and then either retain the customization or revert the customization to the base system. If you choose to revert some of the customizations to the base version, those records are sent through the upgrade without getting skipped. * Total: Total skipped records * To review: Total skipped records that are yet to be reviewed * Reviewed: Total skipped records that have been reviewed {#um-complete-summary__ul_okb_w1w_klb} | | Skipped records by priority | ServiceNow prioritizes the skipped records based on the importance of the file types. The prioritization is done as follows: * Priority 1 (highest priority): UI pages, UI macros, and more * Priority 2: Business Rules, Security ACLs, and more * Priority 3: Reports and more * Priority 4: Form Sections, Choice Sets, and more * Priority 5 (lowest priority): other {#um-complete-summary__ul_hwh_cgk_llb} | | Skipped records by product | Skipped records are sorted by product names | | Skipped records code changed/code unchanged | Skipped records are sorted depending on if there are changes in the code or not. | [Table 2. Skipped Records details] {#um-complete-summary__table_ghc_ycq_slb} Note: You can click Skipped Record VTB to view the resolution status of the current upgrade with skipped records using the visual task board (VTB) view. See [Skipped Records visual task board (VTB)](https://www.servicenow.com/docs/bFiamxkpyYg4eKkbiNCGFQ "View the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view. An upgrade history record is created for each upgrade that is run.") for more information. ## Node Upgrades {#um-complete-summary__section_ylr_d5p_slb} The Node Upgrades section shows the status of the upgrade for each node in the instance. The color of the icon denotes the status, as illustrated by the legend (key) and to the right of the node icons. To see details about a node, position the cursor above the icon for that node. An arrow points to the node selected, and the information below the icons pertains to that node. ## Application Upgrade Status {#um-complete-summary__section_e2f_x4g_jxb} You can view the list of installed and upgraded applications during an upgrade. It also lists the applications that failed to install during the process. Note: The All applications are on the latest versions message shows up only when all the applications are on their latest versions. You can view the first 10 applications that were installed during the upgrade. Select View all application details to view the information about all the installed, upgraded, and failed applications on the Upgrade App Version Histories table. Note: You can select any of the application links to go to its form view. Select Go to application on the form view to go to the application sys record. The following message shows up if you have selected any of the failed applications link. ## Schema Changes to Clone-excluded Tables {#um-complete-summary__section_kfy_fvp_slb} The Schema Changes to Clone-excluded Tables section shows a list of tables affected by the upgrade that were clone-excluded when you cloned the production instance to this instance. Because clone-excluded tables are empty, upgrading them takes less time than upgrading those same tables on the production instance. To estimate how much longer the production upgrade takes, note the size of the clone-excluded tables on the production instance. ## Top 10 Fix Scripts by Duration {#um-complete-summary__section_lhp_wvp_slb} The Top 10 Fix Scripts by Duration helps you understand which fix scripts required the most time. ## Top 10 Schema Changes by Duration {#um-complete-summary__section_xv4_jwp_slb} The Top 10 Schema Changes by Duration helps you understand which schema changes required the most time. ## Top 10 Plugins by Duration {#um-complete-summary__section_dd3_qcn_1nb} The Top 10 Plugins by Duration helps you see the plugins that required the most time. Click View all plugin duration to see the System Upgrade Metrics list filtered by current sys upgrade history log and sorted by duration. See [View loaded files for a plugin](https://www.servicenow.com/docs/s98Bxqs89sVTjYRrtFoYbA "Get a related list view of all the files loaded for a plugin by clicking View all plugin duration.") for more information. * **[View loaded files for a plugin](https://www.servicenow.com/docs/s98Bxqs89sVTjYRrtFoYbA)** Get a related list view of all the files loaded for a plugin by clicking View all plugin duration.