Upgrade History Task form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Upgrade History Task form

    The Upgrade History Task form enables users to update information regarding skipped record tasks within ServiceNow. Customers can access this form by clicking on a task number link from a task over the VTB (Visual Task Board). This functionality is essential for managing upgrade tasks efficiently, ensuring that important records are prioritized and reviewed appropriately.

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    Key Features

    • Task Information: Each task includes fields such as Short Description, Priority, Disposition, Type, State, and Work Notes to provide comprehensive details about the skipped record.
    • Priority Levels: Tasks are prioritized from Priority 1 (highest) for critical components like UI pages, to Priority 5 (lowest) for less critical elements.
    • State Tracking: The state of tasks is tracked with options including Not Reviewed, Reviewed, Merged, Retained, and Reverted, allowing users to see the status of each record.
    • Action Buttons: Users can Update, Resolve Conflicts, Revert to Base System, or Delete tasks directly from the form.
    • Old Resolution Details: A related list provides information on actions taken during previous upgrades, maintaining a history of changes for reference.

    Key Outcomes

    By utilizing the Upgrade History Task form, ServiceNow customers can efficiently manage and prioritize their upgrade tasks, ensuring that important customizations are preserved and conflicts are resolved. This leads to a smoother upgrade process and helps maintain system integrity while facilitating timely updates to critical components.

    You can update information about a skipped record task using the Upgrade History Task form.

    To make changes on a skipped record task, click a task number link on a task over VTB.
    Table 1. Upgrade History task form details
    Field Description
    Short description Description about the task
    Priority Prioritization of the skipped records based on the importance of the file types. The prioritization is done as follows:
    • Priority 1 (highest priority): UI pages, UI macros, and more
    • Priority 2: Business Rules, Security ACLs, and more
    • Priority 3: Reports and more
    • Priority 4: Form Sections, Choice Sets, and more
    • Priority 5 (lowest priority): other
    Disposition Disposition is Skipped since the task board is only for skipped records. The system did not change this record in order to preserve customizations.
    Type Type of file which determines the priority level.
    State State of the files.
    • Not reviewed: Tasks which have not been reviewed
    • Reviewed: Tasks which have been reviewed
    • Merged: Tasks which have both the old and new changes
    • Retained: Tasks which have retained the updates from the latest upgrade
    • Reverted: Tasks which have reverted its changes to the base system
    Work notes Notes about the skipped record task
    Update Button to update the skipped record task
    Resolve Conflicts Button to resolve conflicts by reviewing the differences
    Revert to Base System Button to revert the customizations
    Delete Button to delete the skipped record task
    The Old Resolution Details related list shows the actions taken in the previous upgrade version.Image showing the Old Resolution Details related list
    Table 2. Old Resolution Details related list
    Field Description
    Number Task number of the skipped file where some actions were taken in the previous upgrade version.
    Short description Description about the task
    Disposition Action performed on this file during previous upgrade
    Priority Prioritization of the skipped records based on the importance of the file types. The prioritization is done as follows:
    1. (highest priority): xml content
    2. script or script_plain
    3. html content
    4. sys_ui_form_section, sys_ui_related_list, or sys_choice_set
    5. (lowest priority): other
    State State of the files.
    • Not reviewed: Tasks which have not been reviewed
    • Reviewed: Tasks which have been reviewed
    • Reviewed and Merged: Tasks which have been reviewed and have both the old and new changes
    • Reviewed and Retained: Tasks which have been reviewed and have retained the updates from the latest upgrade
    • Reviewed and Reverted: Tasks which have been reviewed and have reverted its changes to the base system
    Assigned to Name of the assigned user
    From Past previous version
    To Past current version