Upgrade Progress

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Upgrade Progress

    The Upgrade Progress feature provides real-time visibility into the stages of the upgrade process for your ServiceNow instance. It displays progress bars and critical information, allowing you to monitor your upgrade and understand which stage you are currently in. This capability is especially useful when utilizing the ATF Test Generator and Cloud Runner applications for automated testing during upgrades.

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    Key Features

    • Progress Monitoring: View the status of the upgrade process through detailed progress bars and activity updates.
    • Database Upgrade Details: Access current and target version information, along with a comprehensive view of upgrade stages including platform upgrades, schema updates, plugin loading, and final completion tasks.
    • Node Upgrades Status: Color-coded icons indicate the status of each node (Pending, Running, Successful, Failed, or Down) during the upgrade.
    • Running Time Tracking: Monitor how long a selected node has been running or offline, providing insights into node performance during the upgrade.

    Key Outcomes

    By leveraging the Upgrade Progress feature, you can effectively manage your upgrade process, ensuring that you are informed at every stage. This transparency helps mitigate risks associated with upgrades and enhances your ability to troubleshoot any potential issues quickly. Additionally, the integration with the ATF Test Generator and Cloud Runner allows for a smoother transition and confidence in your upgrade efforts.

    When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.

    You can view the status of each of the stages during an upgrade process. It helps you to know exactly which stage you are in at any point of the upgrade process.

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    If you have the ATF Test Generator and Cloud Runner store application installed, you can schedule test generation runs from the Upgrade Monitor page. The above message shows up during an upgrade process when the following conditions are met.
    • The SN_ATF_TG plugin is not active.
    • The instance is not a fed instance.
    • The instance is not a self-hosted instance.
    Note:
    You can now confidently upgrade your instance by using the ATF Test Generator and Cloud Runner store app. See Exploring ATF Test Generator and Cloud Runner for more information.
    Once the database upgrade starts, the following details show up. Image showing the status of an in-progress upgrade
    Table 1. Upgrade Progress details
    Field Input Value
    Current version Current version of the instance
    Target version Target upgrade version of the instance
    Upgrade Progress A progress bar depicting where the upgrade is in the overall process. The length of a section in the bar does not indicate the relative duration of that process.
    Upgrade Progress: Upgrading Platform The system is applying upgrades to elements that form the foundation of the platform.
    Upgrade Progress: Updating Schema The system is scanning the plugins to create a list of tables that require upgrading. This prevents the system from upgrading the same table multiple times.
    Upgrade Progress: Loading Plugins The system is loading both core and optional plugins. Some features require more than one plugin, so the number of plugins listed may not match the number of optional features installed.
    Upgrade Progress: Completing The system is upgrading components that need to be completed after the previous three stages are done.
    Details Shows the current activity, a progress bar for the current activity, and the file currently being updated.
    Node Upgrades The color of the icons represents the status of each node during this upgrade: Pending, Running, Successful, Failed, or Down.
    Node The selected node indicated by the arrow. To change the selection, position the mouse cursor over the icon for the node to select.
    Running time How long the selected node (indicated by the arrow) has been running. If the selected node is offline, this value stops updating and shows how long a node was online before going offline.
    Version The current build for the selected node (indicated by the arrow).
    Successful upgrade When the selected node is online, shows how long the node has been online. If the selected node is offline, shows how long the node has been offline.