--- sourceDocument: Brazil ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Upgrade Console summary # Upgrade Console summary {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Upgrade Console The Upgrade Console provides ServiceNow customers with a centralized application to manage and execute instance upgrades seamlessly. It offers a comprehensive, single-page view of all relevant upgrade information and tools, enabling you to efficiently plan, monitor, and complete upgrades for both sub-production and production instances. Show full answer Show less When you access the Upgrade Console, you start on the Overview tab, which presents key sections about your upgrade status, including the ability to initiate, resume, or end an upgrade session. The Guided Upgrade tab becomes available once the upgrade process starts, guiding you through pre- and post-upgrade activities. ## Key Features * **Get started on your upgrade:** View the latest version and patch options, begin new upgrades, or resume/terminate ongoing upgrades with rollback capabilities. * **Upgrade scheduled:** View scheduled upgrade details and access monitoring and guided upgrade tasks. * **Instance summary:** See instance name, URL, upgrade status, current version, and latest clone information. * **Current version:** Check your current ServiceNow release and view end-of-life details for planning purposes. * **Tools:** Access essential tools for a smooth upgrade process, including: * **Automated Test Framework (ATF):** Automates testing and quickly identifies issues caused by upgrades or changes. * **Cloning:** Facilitates database duplication from recent backups for testing environments. * **Upgrade History:** Maintains detailed records and reports of past upgrades for insight and auditing. * **Upgrade Monitor:** Schedule, track, and review upgrade progress and conflict records in real time. * **Now Support:** Provides support resources integrated within the console. * **Upgrade Preview:** Offers a detailed analysis of your instance's readiness and potential impacts of different ServiceNow releases. * **Upgrade Skipped Record Rules Editor:** Manage customization conflicts by automating or manually resolving skipped records during upgrades. * **Upgrade Plans:** Automates application installations and streamlines upgrade workflows by defining target versions and applications. * **Helpful Resources:** Direct links to product documentation, knowledge bases, and community forums support your upgrade journey. ## Practical Benefits By using the Upgrade Console, ServiceNow customers can: * Streamline the entire upgrade process with a unified interface. * Reduce downtime and risk through guided setups and automated tools. * Gain visibility into upgrade progress and history for better management and compliance. * Prepare effectively with upgrade previews and test automation to validate changes. * Manage customization challenges flexibly to protect your instance's integrity. This centralized approach helps you confidently plan, execute, and monitor upgrades, ensuring your ServiceNow instance stays current and reliable with minimal disruption. Utilize the Upgrade Console store application to access all pertinent information and tools for your upgrade. Note: The Overview details for Upgrade Console are same for both sub-production and production instances. You can achieve the following using Upgrade Console. * Get a comprehensive, single-page view of all relevant information for an upgrade * Access to all required tools for an upgrade * Option to use the guided setup process for an upgrade on your instance * One-stop experience for a seamless upgrade process {#um-overview__ul_wxm_x31_gdc} Note: By default, you are on the Overview tab when you first land in Upgrade Console. The Guided Upgrade tab shows up only when the upgrade process has started. The following are the major sections on the Overview tab. ## Get started on your upgrade {#um-overview__section_rfg_w2m_hdc} In this section, you can view the latest version. You can also select the required patch version and select Get started to start the selected upgrade. Select Read release notes link to view the delta changes in the latest version of the release. Note: This section has the above UI only when an upgrade has not started. If an upgrade is already in progress or have been paused in between, you will see the following. This section shows the current upgrade version name and the progress of the upgrade process. Select Resume upgrade if you want to resume the upgrade process. You can also end the upgrade process by selecting End session. Note: It is to be noted that if you end an upgrade, it rolls back all progress and data created for your upgrade. ## Upgrade scheduled {#um-overview__section_hrc_1lz_fdc} In this section, you can view the scheduled upgrade name and the start date information. You can select Go to monitor to go to the Monitor module to see more details on the scheduled upgrade. Select Go to guided upgrade to work on the pre and post upgrade activities. Note: This section is visible only when an upgrade is scheduled. ## Instance summary {#um-overview__section_tzn_4b4_nfc} This section states the name of the instance and the URL link to the instance. It also shows the status which can be either Scheduled or Not Scheduled. Apart from that, it also shows the current version of the instance and information about the latest clone. ## Current version {#um-overview__section_g1c_blz_fdc} You can view the current version name in this section. Note: You can also select the End of life for current version link to learn when the current version expires. See [KB0610454](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610454) for more information. ## Tools {#um-overview__section_mrn_blz_fdc} This section displays all the required tools needed for a seamless upgrade experience. It has the following tools: * Automated Test Framework: The Automated Test Framework (ATF) is a robust tool designed to automate the testing of your instance. By automating test creation and execution, the ATF significantly reduces the time and effort required to verify instance functionality after various changes, such as upgrades, application development, or configuration updates implemented through update sets. When a test fails, the ATF provides detailed information about the specific changes that might have caused the issue, enabling you to quickly identify and address the root cause. See [Explore ATF in Upgrade Console](https://www.servicenow.com/docs/cKSpBxcT_d5eNV~gX61Q~A "The ATF Test Generator and Cloud Runner is a powerful tool that leverages ServiceNow's advanced capabilities to intelligently generate comprehensive regression tests specifically designed for your instance.") for more details. * Cloning: The System Clone application facilitates the duplication of entire databases. This cloning technique, frequently employed to mirror a production instance for testing purposes, utilizes data extracted from the latest nightly backup. See [Explore Cloning in Upgrade Console](https://www.servicenow.com/docs/nLo3uydCcKet56bBO5eqww "The System Clone application facilitates the creation of exact copies of instance databases. This process is frequently employed to replicate production instances into pre-production environments for thorough testing of proposed changes. The cloned data is derived from the most recent nightly backup, ensuring data accuracy and consistency.") for more details. * Upgrade History: The Upgrade History module maintains a comprehensive record of all upgrades performed on your instance. This module allows you to access detailed reports of both historical and recent upgrades, providing valuable insights into the upgrade process and its outcomes. See [Explore Upgrade History in Upgrade Console](https://www.servicenow.com/docs/ZCBBmrgVbFUPmfcfKBhOKw "The Upgrade History module maintains a comprehensive record of all upgrades performed on an instance. This module allows you to access detailed reports for both historical and recent upgrade versions.") for more details. * Upgrade Monitor: The Upgrade Monitor module empowers you to efficiently manage the upgrade process. You can schedule upcoming upgrades and monitor the progress of ongoing upgrades in real-time. Once an upgrade is complete, the module provides a detailed summary of the upgrade process and a list of any records that encountered conflicts during the upgrade. See [Explore Upgrade Monitor in Upgrade Console](https://www.servicenow.com/docs/~dgs4p5rFeVARN6U9ZViIQ "The Upgrade Monitor module is a powerful tool for scheduling upgrades, monitoring their progress, and analyzing post-upgrade results, including conflict resolution.") for more details. * Now Support: See [Now Support in Upgrade Console](https://www.servicenow.com/docs/ZiJa2tKn8kL~oJ_zbINrNw "Try contacting Now Support if you need any assistance regarding Upgrade Console.") for more details. * Upgrade Preview: The Upgrade Preview module offers a comprehensive solution for gaining a deep understanding of your instance's readiness for an upgrade. By providing a detailed preview of how your instance might be affected by different ServiceNow release versions, this module enables you to make informed decisions about your upgrade strategy. With the ability to explore and assess potential impacts, you can confidently plan, schedule, and prepare for your upgrade, ensuring a successful transition to the latest ServiceNow release. [Explore Upgrade Preview in Upgrade Console](https://www.servicenow.com/docs/RKv6wuifvljztQZHvD4~eA "Leverage the Upgrade Preview module to conduct in-depth assessments of your ServiceNow instance prior to an upgrade. Explore how different release versions may affect your current configurations and fine-tune your upgrade plan accordingly.") for more details. * Upgrade Skipped Record Rules Editor: To effectively manage customization requirements during and after upgrades, leverage skipped record rules. By creating these rules based on your specific conditions, you can either automate the resolution of skipped records during the upgrade process or manually execute them post-upgrade. This flexible approach empowers you to maintain control over your customizations and ensure a seamless upgrade experience. See [Explore Upgrade Skipped Record Rules Editor in Upgrade Console](https://www.servicenow.com/docs/ddcm22mVVTAOHLKMWn2_ug "Configure skipped record rules with the use of Upgrade Skipped Record Rules Editor to automate or facilitate the resolution of data inconsistencies arising from the upgrade process.") for more details. * Upgrade Plans: Experience a more efficient and streamlined upgrade process with the Upgrade Plan. This feature automates the installation of applications, significantly reducing the time and effort required to complete upgrades. Upgrade Plan empowers you to take control of your upgrade process and achieve a seamless transition to the latest ServiceNow release by allowing you to define the applications and target versions to be installed in your instance. See [Explore Upgrade Plan in Upgrade Console](https://www.servicenow.com/docs/C_XOSqeyzQl5eT6fN4NPbg "The Upgrade Plan automates the installation of applications during upgrades, providing a seamless upgrade experience. Define applications and target versions to be installed in your instance and accelerate your upgrade process.") for more details. {#um-overview__ul_xbq_pnz_fdc} ## Helpful Resources {#um-overview__section_tzn_2lz_fdc} This section contains links to the product documentations, knowledge error portals, and community forums.