---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Review skipped records with upgrade plan

# Review skipped records with upgrade plan {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review the skipped records after the completion of the upgrade.

## Before you begin

Note:  
This process is applicable only if you have enabled the GLIDE_UPGRADE_PLAN_INCLUDE_SKIPS property.

Role required: admin

## Procedure

1. Once the upgrade completes, scroll down to see the skipped records with upgrade plan.  
   * Total: Total number of skipped records
   * Resolved: Total records from the upgrade plan that have been auto-resolved
   * To review: Total records left to be reviewed manually

   {#um-review-skipped-records-upgrade-plan__ul_ctp_vx5_xsb}  
   Note:  
   After using the upgrade plan, the Global Application is created and all the records move to the Global Application. As soon as you create the Global Application, the new update sets show up.

   You won't be allowed to choose the skipped records that are captured by the upgrade plan, regardless of whether they are being reviewed. If the customizations are coming from different instances, then the skipped
   records are required to be reviewed.
2. Select the To review link to look at the records that need to be reviewed manually.
{#um-review-skipped-records-upgrade-plan__steps_wzh_f3w_gdc}