--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # All ServiceNow roles # All ServiceNow roles {#ariaid-title1} * Release version: Australia * * Updated March 11, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins. {#roles-summary__entry__2} | Product | Roles | |-|-| | [AWA](https://www.servicenow.com/docs/access?context=roles_awa&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | AWA administrator \[awa_admin\] AWA agent \[awa_agent\] AWA integration user \[awa_integration_user\] AWA manager \[awa_manager\] | | [Customer Service Management](https://www.servicenow.com/docs/access?context=roles_customerservicemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Service management agent \[sn_esm_agent\] Service management partner \[sn_esm_partner\] Service management user admin \[sn_esm_user_admin\] Service management admin \[sn_esm_admin\] Service management user \[sn_esm_user\] Service management partner admin \[sn_esm_partner_admin\] Role for REST APIs related to CSM web services \[csm_ws_integration\] Customer service agent \[sn_customerservice_agent\] Customer service manager \[sn_customerservice_manager\] Consumer service agent \[sn_customerservice.consumer_agent\] Customer \[sn_customerservice.customer\] Customer administrator \[sn_customerservice.customer_admin\] Customer case manager \[sn_customerservice.customer_case_manager\] Partner \[sn_customerservice.partner\] Partner administrator \[sn_customerservice.partner_admin\] Consumer \[sn_customerservice.consumersn_customerservice.consumer\] Recipients list user \[sn_publications_recipients_list_user\] | | [Data Management](https://www.servicenow.com/docs/access?context=roles_datamanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Data Management tools admin \[data_mgt_tools_admin\] | | [Document Intelligence](https://www.servicenow.com/docs/access?context=roles_documentintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | DocIntel Admin \[sn_docintel.admin\] DocIntel Viewer \[sn_docintel.viewer\] DocIntel Extraction Agent \[sn_docintel.extraction_agent\] DocIntel Creation Agent \[sn_docintel.creation_agent\] DocIntel Manager \[sn_docintel.manager\] | | [Document Services](https://www.servicenow.com/docs/access?context=roles_documentservices&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Administrator \[platform_document_management_admin\] | | [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=roles_hermesmessagingservice&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Hermes Messaging Service administrator \[hermes_admin\] Kafka administrator \[kafka_admin\] Kafka namespace administrator \[kafka_namespace_admin\] | | [IDR](https://www.servicenow.com/docs/access?context=roles_idr&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | IDR administrator \[idr_admin\] IDR read \[idr_read\] IDR rest \[idr_rest\] | | [Knowledge Management](https://www.servicenow.com/docs/access?context=roles_knowledgemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Knowledge \[knowledge\] Knowledge manager \[knowledge_manager\] Knowledge administrator \[knowledge_admin\] Knowledge domain expert \[knowledge_domain_expert\] Administrator \[admin\] Knowledge group manager \[knowledge_group_manager\] Knowledge group member \[knowledge_group_member\] KCS candidate \[kcs_candidate\] KCS contributor \[kcs_contributor\] KCS publisher \[kcs_publisher\] | | [MetricBase](https://www.servicenow.com/docs/access?context=roles_metricbase&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | MetricBase administrator \[clotho_admin\] MetricBase plus reader \[mbplus_reader\] MetricBase plus writer \[mbplus_writer\] MetricBase REST accumulate \[clotho_rest_accumulate\] MetricBase REST put \[clotho_rest_put\] | | [Predictive Intelligence](https://www.servicenow.com/docs/access?context=roles_predictiveintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | ML Admin \[ml_admin\] ML Labeler \[ml_labeler\] ML Report User \[ml_report_user\] | | [Reporting](https://www.servicenow.com/docs/access?context=roles_reporting&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Report user \[report_user\] Report scheduler \[report_scheduler\] Group report user \[report_group\] Global report user \[report_global\] Report administrator \[report_admin\] Report description administrator \[report_description_admin\] | | [Service Catalog](https://www.servicenow.com/docs/access?context=roles_servicecatalog&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Administrator \[admin\] Catalog administrator \[catalog_admin\] Catalog manager \[catalog_manager\] Catalog editor \[catalog_editor\] Catalog builder editor \[catalog_builder_editor\] | | [Service Portal](https://www.servicenow.com/docs/access?context=roles_serviceportal&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Service Portal administrator \[sp_admin\] Announcements administrator \[announcement_admin\] Portal analytics administrator \[portal_analytics_admin\] Portal analytics viewer \[portal_analytics_viewer\] | | [Task Intelligence](https://www.servicenow.com/docs/access?context=roles_taskintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Task Intelligence Admin \[tia_admin\] Task Intelligence User \[tia_user\] Task Intelligence Analyst \[tia_analyst\] | | [Virtual Agent](https://www.servicenow.com/docs/access?context=roles_virtualagent&version=australia&pubname=australia-roles-by-product&ft:locale=en-US) | Now Assist for Creator \[now.assist.creator\] Issue auto resolution administrator \[iar_admin\] Chat survey administrator \[chat_survey_admin\] Workflow Studio \[action_designer\] EVAM administrator \[evam_admin\] Virtual Agent branding \[va_branding\] Activity subscriptions administrator \[actsub_admin\] Flow designer \[flow_designer\] Automated testing framework designer \[atf_test_designer\] NLU Administrator \[nlu_admin\] External application installation administrator \[external_app_install_admin\] Automated Customer Experiences (ACE) user \[sn_ace.ace_user\] Conversational Interfaces guided setup administrator \[sn_ci_gs_content.ci_guided_setup_admin\] Localization requestor \[localization_requestor\] Self-service manager \[sn_ssa_core.self_service_manager\] Image administrator \[image_admin\] Search application administrator \[search_application_admin\] Chat analytics administrator \[chat_analytics_admin\] Localization requestor \[localization_requestor\] Localization fulfiller \[localization_fulfiller\] Localization editor \[localization_editor\] Virtual Agent admin \[virtual_agent_admin\] Virtual Agent administrator \[virtual_agent_admin\] Chat analytics administrator \[chat_analytics_admin\] UI builder administrator \[ui_builder_admin\] Chat analytics viewer \[chat_analytics_viewer\] | [Table 1. Product]