Using the ServiceNow Store in a regulated environment

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Using the ServiceNow Store in a regulated environment

    In regulated environments, ServiceNow provides isolated instances of the ServiceNow Store—either federal or regional—to meet strict data security, privacy, and compliance requirements. These isolated stores ensure that organizations, including government bodies, can procure applications while adhering to their specific regulatory standards. Not all regulated environments require such isolation; if your environment does not have access to a federal or regional Store, you should use the commercial ServiceNow Store instead.

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    It is important to note that applications available in these isolated Stores are not pre-accredited, so customers must conduct their own security reviews to ensure compliance with their regulatory requirements.

    Accessing and Procuring Applications

    • Determine the correct Store: Confirm whether your regulated environment uses an isolated federal/regional ServiceNow Store or the commercial Store to guide your procurement process.
    • Trial and Free Applications: You can request 30-day trials or obtain free applications through the isolated Store using the same processes as the commercial Store.
    • Paid Applications: Requests for paid apps in regulated environments follow specific procedures outlined for federal or regional Stores.
    • On-premise Instances: Separate guidance exists for procuring apps for on-premise instances, including uploading and installing applications.

    Installation

    • If your instance is hosted in a regulated environment, follow the standard installation procedures for applications or plugins.
    • If your instance is self-hosted, upload the app manually as per on-premise instructions.

    Additional Considerations

    • Certain app listing types are restricted in federal or regional Stores to maintain data privacy standards.
    • Terms and conditions acceptance is mandatory in the ServiceNow Store; failure to accept these blocks procurement and installation processes.
    • Customers should verify whether their environment has access to an isolated federal or regional ServiceNow Store to ensure compliance and proper procurement.

    Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.

    Overview of using the ServiceNow Store in a regulated environment

    Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.

    Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.

    Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial ServiceNow Store instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.

    Important:
    Applications and products available in federal and regional instances of the ServiceNow Store aren't accredited. You must perform your own security review to confirm that an application or product meets the requirements for your regulated instance.
    Figure 1. Procuring and installing apps in a regulated environment
    An infographic showing a workflow for accessing the correct ServiceNow Store version, procuring an app, and installing the app. For more details, refer to the following description.
    1. Access the correct version of the ServiceNow Store for your environment.
    2. Procure an application from an isolated federal or regional instance of the ServiceNow Store.
    3. Install an application in a regulated environment.

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