Explore Access management console

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Explore Access Management Console

    The Access Management Console, located within the Security Center, is a vital tool for reviewing and remedying access issues and misconfigurations in your ServiceNow instance. It enhances visibility of Access Analyzer findings and streamlines remediation by allowing you to track, prioritize, and resolve access issues through task assignments.

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    Key Features

    • Tabs Structure: The console is organized into three main tabs: Overview, Access Findings, and Access Analyzer.
    • Overview Tab: Provides a summary of access issues and misconfigurations, displaying findings alongside user, role, and group permissions.
    • Findings Section: Displays a severity chart of access issues with a total count, enabling users to delve into specific findings.
    • Access Analyzer: Allows evaluation of user, user group, or role permissions, providing results upon selection.
    • Additional Resources: Offers links to documentation on access control lists (ACLs), user administration, and Security Center.

    Key Outcomes

    By utilizing the Access Management Console, customers can effectively identify and resolve access vulnerabilities, improving overall security. Users can create and manage tasks for findings, ensuring compliance and optimal configuration within their ServiceNow instance. Regular checks run every 24 hours help maintain ongoing oversight of access health.

    Use the Access Management Console within Security Center to review and remediate access issues and misconfigurations. The Access Management Console provides enhanced visibility and control of your Access Analyzer findings, and streamlines remediation efforts. Within the console you can track, prioritize, and resolve access issues by assigning tasks.

    Access the console by navigating to All > System Security > Security Center > Access management console.

    The access management console is divided into 3 tabs:

    • Overview
    • Access findings
    • Access analyzer

    Overview tab

    Use the Overview tab to get an overview of access issues and misconfiguration on your instance. From the overview panel you can see your findings and evaluate permissions for users, roles, and groups. You can also review additional resources to learn about user administration on ServiceNow instances.

    Findings

    Review the findings section, which displays a chart showing access issues and potential misconfiguration detected on your instance. These findings are categorized by severity, with a total count displayed in the center of the chart.

    Select the chart, or section of the chart to open the Access findings tab, and view a list of access findings.

    Note:
    If you had muted a finding, make sure you unmute the finding first to mark the finding as resolved.
    		 Findings section
    Access Analyzer

    Use the form in this section to select a user, user group, or role and evaluate its permissions.

    Select Evaluate Access to evaluate the selected items and see results.

    Select the See all link to open the Access analyzer tab.

    For details on using the Access Analyzer diagnostic tool, see Access Analyzer, or review the tutorial video and links in the Access analyzer tab.

    		 Access Analyzer section
    Additional Resources

    Use this section to learn more about access control lists (ACLs), user administration, and Security Center.

    Select the Learn More links to view product documentation about each subject.

    Select Learn more in Security Center to view the Security learning and references page on your instance, which contains links to documentation, user guides, and more for Security Center. To learn more, see Access Analyzer documentation.

    		 Additional resources section

    Access findings tab

    Use the Findings tab to take a detailed look at your findings, and the checks used to identify them. Findings are potential vulnerabilities that were discovered during the last access check.

    Access the Access findings section by selecting it on the left edge of the screen. This section displays a list of findings.

    Select a finding from the list to open a finding record. From here, you can review information including about the finding and steps to resolve it.

    You can create tasks to resolve a task, mark tasks as resolved, or mute the finding to prevent it from showing in future checks.

    		 Access findings list

    Access the Access checks section by selecting it on the left edge of the screen.

    This section displays a list of checks that generate your findings, which are run every 24 hours.

    Select a check from the list to review the check record. From here you can review the details of the check, or run immediately using the Run check button.

    		 Access checks list

    Access analyzer tab

    Use the access analyzer tab start using the Access Analyzer tool, designed to help administrators view the permissions of an identity for a resource. From this tab, you can use the tool, review previously searched criteria, and review resources to learn how to use Access Analyzer. For more details on this tool and how it's used, see Access Analyzer.

    		 Access analyzer tab