Exploring Access Analyzer

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Exploring Access Analyzer

    The ServiceNow AI Platform Access Analyzer is a diagnostic tool for AI administrators and creators, allowing them to validate access controls across various resources and agentic assets. It does not store personal or sensitive data and provides consistent evaluation results regardless of user access policies like zero trust access.

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    Key Features

    • Evaluate Access: View permissions for users, roles, groups, agentic workflows, and AI agents across different resources, enhancing security and compliance.
    • Compare Access: Compare user access to determine appropriate access levels, with two levels of analysis:
      • Level 1: Compare user records for attributes, roles, groups, and workflows.
      • Level 2: Analyze access controls to identify potential access issues.

    Key Outcomes

    • Improved security posture and identity governance.
    • Effective risk management and compliance achievement.
    • Insights into user access to critical resources.
    • Prevention of over-provisioning permissions and enforcement of least privilege principles.
    • Reporting capabilities for access analysis results.
    • Enhanced decision-making regarding user access levels on the ServiceNow AI Platform instance.

    Analyze identities on the ServiceNow AI Platform instance.

    ServiceNow AI Platform Access Analyzer is an access diagnostic tool designed for AI administrators or creators to validate the access controls configured within various resources and agentic assets (agentic workflows and AI agents).

    Note:
    • Access Analyzer is a ServiceNow Store product. Visit the ServiceNow Store to view all the available apps and for information about submitting requests to the store.
    • Access Analyzer impersonates the identity record to retrieve details about the permissions and doesn’t read or store any personal or sensitive data of the identity.
    • Access Analyzer evaluation results are the same irrespective of any access policies defined for the users such as zero trust access (ZTA). The policies are only evaluated during the actual user login and aren’t evaluated during the Access Analyzer flow.
    • Access Analyzer has limitations in accurately evaluating access of the resources related to managed scope resources and delegated developer.

    Evaluate Access

    Evaluate Access is a capability of the ServiceNow AI Platform Access Analyzer, which helps the administrators to view permissions for the selected user, role, group, agentic workflow, and AI agents.

    You can analyze and view the permissions of users, groups, roles for a table, client callable script includes, UI pages, and REST endpoints.

    Using Access Analyzer, organizations can improve their security posture, identity governance, risk management, achieve their compliance goals, and understand who (identity) has access to what (resources).

    Compare Access

    Compare Access is a capability of the ServiceNow AI Platform Access Analyzer V2, which enables administrators to compare user access and determine the right level of access for the users on your ServiceNow AI Platform instance.

    Compare Access can be performed between the users for the user records and access control.

    You can perform the following analyzes:

    • Level 1: Compare user records to understand the attributes, roles, groups, agentic workflow, and AI agents.
    • Level 2: Compare access controls to run the root cause analysis by finding access issues.

    Benefits

    The following are some of the benefits of using Access Analyzer:

    • Analyze access to resources (tables).
    • Compare the access of two users.
    • Compare the roles and groups of two users.
    • Generate a report showing whether an identity has access to a resource (table).
    • Understand who has access for critical security hygiene.
    • Avoid over-provisioning permissions.
    • Achieve the least privilege principals when implementing access controls.
    • Limit access to certain data, which includes applications, tables, rows or columns, and other resources.
    • Provide reporting capabilities for the analyzer results.
    • Compare access between user records and access controls.
    • Determine the right level of access for users on your ServiceNow AI Platform instance.