OpenID Connect (OIDC) as a Single Sign-On (SSO) identity provider (IdP)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • OpenID Connect (OIDC) is an identity layer built on top of the OAuth protocol, which provides a modern and intuitive Single Sign-on (SSO) experience to you and your end users.

    OIDC improves the log in experience for mobile applications by enabling users to log in to ServiceNow applications using their social identity provider. For example, administrators can configure Single Sign-on with a third-party identity provider that supports OpenID Connect. Users then have the option to log in to your custom ServiceNow application using their identity provider credentials.

    Note:
    ServiceNow support the JSON Web Encryption (JWE) as part of the OIDC SSO flow. To know more, see the KB Article.

    You can choose to use social identity providers like Google for your business-to-customer (B2C) users and enterprise identity providers like Okta, Microsoft Entra ID for your business-to-business users.