Certificate based authentication

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Certificate-based authentication lets you mutually authenticate inbound API requests using certificates from a trusted Certificate Authority (CA).

    Certificate-based authentication for Inbound web services

    Authenticate inbound requests to ServiceNow SOAP and REST APIs. To set up mutual authentication for inbound web services, see Set up Certificate-based authentication.

    Note:
    • Certificate Based Authentication is not supported on the On-Prem and edge encryption enabled instance.
    • To enable Certificate Based Authentication on self-hosted instance, review this KB article and follow the instructions available in the Native Certificate-Based Authentication row within the table.
    .