---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure Email OTP

# Configure Email OTP {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Email one-time password (OTP) to enable OTP-based authentication for users in your instance.

## Before you begin

Role required: `auth_factors_admin`

Install Now Assist for Platform `sn_genai_platform` for activating AI voice agents before Email OTP can be configured.

## Procedure

1. Navigate to AllAuthentication FactorsEmail OTP FactorEmail OTP Service Configuration.
2. Select New.
3. Specify the following fields on the form:  
   {#configure-email-otp-service__table_email_otp_fields__entry__2}

   | Field | Description |
   |-|-|
   | Service Profile Table | Select the table associated with the AI voice agent service profile. For example, <kbd class="ph userinput">sys_now_assist_d...</kbd> (Now Assist Deployment). |
   | Service Profile | Select the specific AI voice agent service profile to associate with the Email OTP configuration. For example, <kbd class="ph userinput">Voice Deployment: Example</kbd>. |
   | Table | Select the table that contains the user records. Defaults to <kbd class="ph userinput">User [sys_user]</kbd>. |
   | Active | Select to enable the Email OTP configuration. Enabled by default. |
   | Email Column | Select the column from the user table that contains the email address used to send the OTP. Defaults to <kbd class="ph userinput">Email</kbd>. |
   | User Column | Select the column used to identify the user record. Defaults to <kbd class="ph userinput">Sys ID</kbd>. |
   [Table 1. Email OTP Service Configuration]

   {#configure-email-otp-service__table_email_otp_fields} Figure 1. Email OTP Service Configuration
4. Select Submit.
{#configure-email-otp-service__steps_jsk_45h_ljc}

## Result

The Email OTP configuration is saved. During an AI voice agent session, a one-time passcode is sent to the user's registered email address for authentication.
**Related concepts**   

* [Email one-time passwords (OTP) authentication](https://www.servicenow.com/docs/fr12m5MhNKF8dk5rAFJAew "Email OTP for AI voice agents sends a one-time numeric code to the caller's email address. The caller retrieves the code from their email and provides it to the agent to verify their identity.")
* [Authentication factors for AI voice agents](https://www.servicenow.com/docs/kVN5msZ5XeNd8b6MW5_Xpw "Authentication factors verify caller identity before granting access to AI voice agents. Combining multiple factors helps confirm that only authorized users interact with AI voice agents.")

*[\>]: and then