Configure Email OTP

  • Release version: Australia
  • Updated June 1, 2026
  • 1 minute to read

    • Configure the Email one-time password (OTP) to enable OTP-based authentication for users in your instance.

    Before you begin

    Role required: auth_factors_admin

    Install Now Assist for Platform sn_genai_platform for activating AI voice agents before Email OTP can be configured.

    Procedure

    1. Navigate to All > Authentication Factors > Email OTP Factor > Email OTP Service Configuration.
    2. Select New.
    3. Specify the following fields on the form:
      Table 1. Email OTP Service Configuration
      Field Description
      Service Profile Table Select the table associated with the AI voice agent service profile. For example, sys_now_assist_d... (Now Assist Deployment).
      Service Profile Select the specific AI voice agent service profile to associate with the Email OTP configuration. For example, Now Assist Deployment: Auth Factors Voice.
      Table Select the table that contains the user records. Defaults to User [sys_user].
      Active Select to enable the Email OTP configuration. Enabled by default.
      Email Column Select the column from the user table that contains the email address used to send the OTP. Defaults to Email.
      User Column Select the column used to identify the user record. Defaults to Sys ID.
      Figure 1. Email OTP Service Configuration
      Email OTP Service Configuration form
    4. Select Submit.

    Result

    The Email OTP configuration is saved. During an AI voice agent session, a one-time passcode is sent to the user's registered email address for authentication.