---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure MFA Provider

# Configure MFA Provider {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure SMS and Email with the Provider to ensure every user can login
securely.

## Before you begin

Role required: adaptive_auth_admin

## Procedure

1. Navigate to AllMulti-factor AuthenticationProviders.  
   Following provider configurations are available for MFA within the ServiceNow AI Platform:
   * Email Provider Configuration
   * Twilio Provider Configuration
   * Infobip Provider Configuration.

   {#configure-mfa-provider__ul_c35_qyj_xvb}
2. To create a new provider, select New.
3. On the form, fill in the fields.  
   {#configure-mfa-provider__table_mxz_wyp_znb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the record. |
   | Type | Description of the record. |
   | Provider | The provider type, either Twilio or Custom. Note: To configure Twilio, see [Configure Notify with Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US). When choosing Custom, you need to specify the following fields: * Provider Configuration Table * Provider Configuration Record * Script * User table * User field {#configure-mfa-provider__ul_umm_3bk_xvb} |
   | Message Template | The message template for the record. |
   | Active | Option to make the provider configuration active. |
   [Table 1. Provider form]

   {#configure-mfa-provider__table_mxz_wyp_znb}
4. Select Submit.  
   Based on the message template and provider configurations, the SMS or Email
   is sent to users as a factor for authentication during the login
   process.

*[\>]: and then