Configure SMS as an MFA factor

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Configure policy input and condition to display SMS OTP as an MFA factor policy for authentication.

    Before you begin

    Plugin required: Multi-factor authentication with SMS (com.snc.authentication.sms_mfa).

    Role required: adaptive_auth_admin

    Note:
    The MFA context policy must be evaluated as true to apply the SMS factor policy.

    Procedure

    1. Navigate to All > Multi-factor Authentication > MFA Context.
    2. Click the MFA Factor Policies tab.
    3. Select the Display SMS OTP as an MFA Factor Policy.
      SMS - Factor
    4. Click New to add Policy Inputs.
      Policy Inputs
    5. Select the filter criteria that you want to create.

      Following are the types of filter criteria:

      For example, Role Filter Criteria.

      Filter Criteria.
    6. Click Role Filter Criteria, fill the fields for the role filter criteria and submit the record.
      The new policy is created. For more information, see Role Filter Criteria.
    7. On the Policy - Display SMS OTP as an MFA Factor Policy page, click Policy conditions.
      Policy form with Policy Conditions highlighted.
    8. Click New to add Policy Conditions.
    9. On the form, fill in the fields.
      Table 1. Condition form
      Field Description
      Label Name to identify the condition.
      Description Description of the condition.
      Condition Logical combination of multiple policy inputs (filter criteria) that is used to evaluate authentication requests.

      Select the role-based filter criteria policy that was created for the condition.

    10. Click Submit.
    11. Optional: Repeat step 8 to create additional policy conditions.
      Note:
      If you create multiple policy conditions, the final output of the access policy depends on the logical OR output of the all policy conditions. This means that the policy evaluates to true if any one of your policy conditions is met.

      Based on the role filter (users) policy and the conditions specified for the role is matched, the SMS as MFA factor is shown as an option for authentication for the users.