---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Map KBA questions to answers

# Map KBA questions to answers {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Map knowledge-based questions to their answers so the answers can be used to confirm a caller's identity.{#create-kba-answer-mappings__patch-rn-zp4-1}

## Before you begin

Role required: auth_factors_admin

## Procedure

1. Navigate to AllAuthentication FactorsKnowledge Based FactorQuestion Answer Mappings.
2. Select New on the Knowledge Based Question Answer Mappings page.
3. Specify the following fields on the form.  
   {#create-kba-answer-mappings__table_gtp_xb1_jhc__entry__2}

   | Field | Description |
   |-|-|
   | Question | Question to map with the answer. Example: <kbd class="ph userinput">What is your business phone number?</kbd> |
   | Application | Global application scope is selected by default. |
   | Answer | Answer for mapping to the question. Example: <kbd class="ph userinput">Business Phone Number</kbd>. |
   [Table 1. Knowledge Based Question Answer Mappings]

   {#create-kba-answer-mappings__table_gtp_xb1_jhc} Figure 1. Knowledge Based Question Answer Mapping
4. Select Submit.

## Result

You're redirected to the Knowledge Based Question Answer Mappings list view. Verify if your mapping is successfully added.
Figure 2. Knowledge Based Question Answer Mappings - list

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