Log in Metrics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Log in Metrics displays the log in trends on the ServiceNow.

    Log in Metrics on the MFA Dashboard are as follows:

    Multi-factor Authentication (MFA) factors used

    Classification of MFA factors used during the username-password based login.

    MFA factors used

    User-password logins without Multi-factor Authentication (MFA)

    The percentage of username-password based log ins without Multi-factor authentication. This metric provides an insight on the adoption of MFA over a period of time.

    User-password based log ins without MFA
    Note:
    Ideally, the score should gradually decrease and should be zero over a period of time (Refreshed once a day to collect records for a day before).