---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Authenticator applications

# Authenticator applications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use third party authenticator applications to generate temporary MFA pass
codes.

An authenticator application is third-party software that generates temporary pass-codes. You can use these pass-codes along with your password to log in to an instance that requires multi-factor authentication (MFA).

If your administrator has enabled MFA on your instance, you see a prompt for a pass-code after entering your user and password during login.  
Note:  
Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your mobile device before scanning the QR code. The QR code configures your authenticator app for this account; it does not install the app.

ServiceNow requires authenticator applications that support time-based one-time passwords (TOTP).

To set up MFA in a different way, select Try another way to set up on the screen.  
ServiceNow tests MFA with the following authenticators:

* Google Authenticator
* Microsoft Authenticator
* LastPass Authenticator
* Authy
* FreeOTP
* Duo
* Okta Verify

{#mfa-auth-app__ul_dgx_rm3_zhb}  
Note:  
Other authenticators not listed might also be compatible, but are not tested by ServiceNow.