---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# MFA verification methods

# Multi-factor authentication verification methods {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
ServiceNow MFA supports verification methods such as authenticator app, Fast IDentity Online 2 (FIDO2) and time-based one-time password (TOTP).

The users can use the following options with their user name and password to fulfill multi-factor authentication requirements. The users can set up MFA factors such as authenticator applications, biometric scanners, hardware
Keys, and SMS independently.

## Authenticator applications {#mfa-methods__section_klr_nvd_bdc}

An authenticator application is third-party software that generates temporary passcodes. Users can use these passcodes along with their password to log in to an instance that requires multi-factor authentication (MFA). For more
detail on these applications, see [Authenticator applications](https://www.servicenow.com/docs/f1ZUBXo9jsVU9aqhYunT1w "Use third party authenticator applications to generate temporary MFA pass codes.").

<br />

Note:  
Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your mobile device before scanning the QR code. The QR code configures your authenticator app for this account; it does not install the app.

## Hardware keys and biometric scanners (Web Authentication) {#mfa-methods__section_zrp_pvd_bdc}

The Integration - Web Authentication (com.snc.integration.webauthn) plugin allows hardware key or biometric reader authentication on your instance.

Biometric authenticators use fingerprint or facial recognition to identify users. Your users can use these authenticators on their devices as part of the multi-factor login process. For details on registering biometric authenticators,
see [Register a biometric authenticator](https://www.servicenow.com/docs/nyOVYdie9MSjdJLPUNVWSQ "Register a biometric authenticator to use as part of your multi-factor authentication (MFA) login.").

<br />

Hardware keys are physical hardware that you can use to authenticate. Hardware keys are inserted into a port on your device to provide authentication. For details on registering hardware keys, see [Register a hardware security key](https://www.servicenow.com/docs/Jb~ZUcY0zuiaIFn8hJWLlg "Register a hardware key to use as part of your multi-factor authentication (MFA) login.").

![Hardware key icon]()

## Passkey {#mfa-methods__section_ity_g1m_ndc}

Passkey authentication is a secure, passwordless method of log in, where the users use a passkey by unlocking their device with a biometric sensor, PIN, or pattern.

## SMS {#mfa-methods__section_m4g_svd_bdc}

Admin can configure ServiceNow instance to require users who attempt to log in to the instance using SMS-based one-time password (OTP).

When users attempt to log in to ServiceNow, SMS OTP is sent to the mobile number associated with the sys_user record. Users can enter the six-digit verification code that it sent to the mobile device and verify their identity. For more
information, see [SMS as an MFA factor](https://www.servicenow.com/docs/BvqIrlwGQ4roLhOmAEyWqw "Multi-factor authentication (MFA) with SMS as a factor for your authentication.").

![SMS]()

## Email {#mfa-methods__section_dc4_5vd_bdc}

Admin can configure ServiceNow instance to require users who attempt to log in to the instance using email-based OTP.

When users attempt to log in to ServiceNow, Email OTP is sent to the email address of the user. Users can enter the six-digit verification code that it sent to the email address and verify their identity. For more information, see [Email as an MFA factor](https://www.servicenow.com/docs/hAS_Tsa3xdKwyVtcGszS1A "Multi-factor authentication (MFA) with email as a factor for your authentication.").

![Email]()

**Related concepts**   

* [Web Authentication - MFA](https://www.servicenow.com/docs/ir~JBiuxk29648GMJNHZiw "Use the Integration - Web Authentication (com.snc.integration.webauthn) to enable hardware key or biometric reader authentication on your instance.")
* [Multi-factor authentication verification methods](https://www.servicenow.com/docs/PJUcsz8Jm6f_sU9rHDXIoQ "ServiceNow MFA supports verification methods such as authenticator app, Fast IDentity Online 2 (FIDO2) and time-based one-time password (TOTP).")
* [Email as an MFA factor](https://www.servicenow.com/docs/hAS_Tsa3xdKwyVtcGszS1A "Multi-factor authentication (MFA) with email as a factor for your authentication.")