---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Email as an MFA factor

# Email as an MFA factor {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Multi-factor authentication (MFA) with email as a factor for your
authentication.

Admin can configure ServiceNow instance to require users who attempt to
log in to the instance using email-based OTP.  
Note:  
MFA with email is activated with the Integration - Multifactor Authentication (`com.snc.integration.multifactor.authentication`) plugin by default. You need to configure the policy inputs and conditions.

<br />

When users attempt to log in to ServiceNow, Email OTP is sent to the email
address associated. Users can enter the six-digit verification code that it sent to the email
address and verify their identity.