Common IdP connection errors

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The following table describes some of the common IdP connection errors and their solutions.

    Table 1. Troubleshooting IdP test connections
    Error messages Solution
    User Field validation failed. Invalid User Field '<field name>' is not a field on sys_user table. Verify the contents of the User table field you selected matches the SAML NameID token.
    Assertion issuer is invalid. Verify Identity Provider URL contains a valid URL to your IdP. Each IdP URL must be unique.
    AudienceRestriction validation failed. Verify the Audience URI contains a valid URL to your instance.
    Cannot logout of IdP's session. Verify the SingleLogoutRequest URL contains a valid URL to your IdP's logout service.
    Signature did not validate against the credential's key. Verify the IdP has a valid certificate installed.