---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Reset MFA for users

# Reset Multi-factor Authentication (MFA) for users {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Administrators can reset MFA for users who deleted the app, lost access to the device, or have no alternative MFA associated with their device.

## Before you begin

Role required: adaptive_auth_admin

The following procedure describes how a ServiceNow® administrator can reset the MFA validation to unblock users and enable them to re-register MFA.

## Procedure

1. Navigate to AllMulti-factor AuthenticationUser Multi-factor Setup.
2. Search for the user that you want to unblock.
3. Set the Validate to false.
4. Navigate to AllMulti-factor AuthenticationWeb AuthenticationUser Public Credentials (sys_user_public_credential.
5. Search for the user that you want to unblock.
6. Delete all the records for this user.
7. Navigate to AllMulti-factor AuthenticationUser Recent Used Factors.
8. Search for the same user.
9. Delete all the records for this user.

## Result

When the unblocked user enters the credentials and logs in, the Enable multi-factor authentication (MFA) page is displayed. The user can follow the steps on the page to re-register MFA.

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