Use Multi-Provider SSO to set up an SSO approval for an OIDC authentication

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read
  • An SSO approval with e-signature requires configuration on the SAML IdP and the ServiceNow instance.

    Before you begin

    Role required: sso_config_admin, business_rule_admin, script_include_admin

    About this task

    The SAML IdP must support and honor the forceAuthn attribute in SAML assertion requests. E-signature doesn’t function without this IdP setting. Set up an approval with e-signature using credentials from a SAML 2.0 authentication.

    Procedure

    1. Activate the Approval with E-Signature plugin.
    2. Navigate to Multi-Provider SSO > Identity Providers and verify your OIDC provider configurations
    3. On the eSignature Approval tab, enter the following e-signature SAML properties.
      OptionDescription
      Assertion Consumer URL for eSignature authentication This property defaults to the appropriate URL. To configure this property, select the lock icon to make this field editable. After edits, select the icon to lock the field.
      Authentication pop-up Dialog Width When a user approves a request using eSignature, a dialog opens and a user can enter credentials. This setting controls the width of that dialog box. The default is 800.
      Authentication pop-up Dialog Height When a user approves a request using eSignature, a dialog opens and a user can enter credentials. This setting controls the height of that dialog box. The default is 900.
      OIDC eSignature Approval
    4. Select Submit if you are configuring the E-signature during the initial OIDC setup or Update if you want to update the details in the E-signature.