---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# User Metrics

# User Metrics {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
User Metrics displays the user MFA enrollment trends on ServiceNow.

User Metrics on the MFA Dashboard are as follows:

* [Users enrolled in Multi-factor Authentication (MFA)](https://www.servicenow.com/docs/dUzyNkpoRhTfqXit_~VF5g#user-metrics__section_oxp_4vx_w2c)
* [Privileged admins without Multi-factor Authentication (MFA)](https://www.servicenow.com/docs/dUzyNkpoRhTfqXit_~VF5g#user-metrics__section_qgd_rvx_w2c)

{#user-metrics__ul_pxc_qvx_w2c}

## Users enrolled in multi-factor authentication (MFA) {#user-metrics__section_oxp_4vx_w2c}

The percentage of users who can perform username-password based login and enrolled in MFA. This metric provides an insight on the adoption
of MFA by the users over a period of time.  
Note:  
Ideally, the score should gradually increase and should be 100% over a period of time (Refreshed once a day to collect records for a day before).

## Privileged admins without multi-factor authentication (MFA) {#user-metrics__section_qgd_rvx_w2c}

Privileged admins not using MFA is a significant risk to platform security. Have these users enroll in MFA.  
Note:  
Privileged admins are the users who have at least one role from the sys_icenter_role_config table. (Refreshed once a day to collect records for a day before).