---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure a custom Vonage provider

# Configure a custom Vonage provider {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure an SMS with Vonage Provider so that every user can log in
securely.

## Before you begin

Role required: adaptive_auth_admin

## Procedure

1. Navigate to AllSystem Web ServicesOutboundREST Message and perform the REST message configuration based on the information from Vonage API Dashboard.  
2. Select New to create a new REST Message.
3. Provide a Name and Endpoint.  
4. Select Submit.
5. Open the created record, in the HTTP Methods related list, select New and select the HTTP method as POST.
6. Fill the following fields:  
   * Endpoint: `https://${baseURL}/sms/json`
   * Content: `api_key=${apiKey}&api_secret=${apiSecret}&text=${text}&from=${from}&to=${to}`
   * Content-Type: `application/x-www-form-urlencoded`

   {#vonage-provider-config__ul_c3m_lpn_dwb}
7. Update the record.
8. Select Auto-generate variables from the Related Links section.
9. Import SI shared in the folder and copy the apiKey and secret from the Vonage API dashboard.  
   Note:  
   The apiKey and secret are located in your Vonage account settings in the Vonage Dashboard.
10. Create a custom Table Phone Numbers with two columns, for example:  
    * Column Label: User, Type: Reference, Reference: User (sys_user).
    * Column Label: Phone Number, Type: Phone Number(E164).

    {#vonage-provider-config__ul_zcw_cqn_dwb}
11. Create a custom provider in Multi-Factor Provider table.  

    To learn more about provider configuration, see [Configure MFA Provider](https://www.servicenow.com/docs/UFw8dUQn8ZAXv9ke0JusBw "Configure SMS and Email with the Provider to ensure every user can login securely.").

*[\>]: and then