JMS credentials

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of JMS Credentials

    The JMS credentials type is essential for managing access to Java Message Service (JMS) within ServiceNow. It is applicable for both Discovery and Orchestration, enabling users to create and manage credentials effectively for various MID servers.

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    Key Features

    • Name: Assign a unique name for easy identification.
    • Active: Enable or disable credentials as needed.
    • User Name: Enter the user name, ensuring no leading or trailing spaces.
    • Password: Specify the corresponding password for the user name.
    • Credential ID: Use a unique key for external credentials, limited to 40 characters.
    • Credential Alias: Allows assignment of individual credentials to activities in Orchestration workflows.
    • External Credential Store: Enable use of external storage (e.g., CyberArk) by replacing user name and password with Credential ID.
    • Applies To: Choose to apply credentials to all or specific MID servers.
    • Order: Define the sequence for credential attempts during login, optimizing for security and efficiency.
    • Windows MID Server Service Account: Indicates that the credential represents the MID Server service account when active.

    Key Outcomes

    By utilizing JMS credentials, ServiceNow customers can securely manage access to JMS for Discovery and Orchestration processes, improve login efficiency across MID servers, and ensure compliance with security protocols. Proper configuration of these credentials facilitates seamless integration and operation within the ServiceNow environment.

    The JMS credentials type manages access to a Java Message Service (JMS). This credential type is available for Discovery and Orchestration.

    These fields are available in the Credentials form for JMS.
    Field Description

    Name

    Enter a unique and descriptive name for this credential.

    Active

    		Enable or disable these credentials for use.

    User name

    		Enter the user name to create in the Credentials table. Avoid leading or trailing spaces in user names. A warning appears if the platform detects leading or trailing spaces in the user name. For CIM discovery, the user must have the admin role.
    Password Enter the password.
    Credential ID Enter the unique key configured for external credentials in the JAR file uploaded to the MID Server for an external credential system. The Credential ID field has a limit of 40 characters.

    This field is only visible when the External credential store check box is selected.
    Credential alias Allow workflow creators to assign individual credentials to any activity in an Orchestration workflow or assign different credentials to each occurrence of the same activity type in an Orchestration workflow.

    To use the credential for discovering CIs not belonging to this CI type using Service Mapping and Discovery patterns, enter the table name for the CI type to which the CI belongs, for example cmdb_ci_apache_web_server.
    External credential store Select this check box to use an external credential storage system. When you select this option the User name and Password fields are replaced with the Credential ID field. External credential storage is only available when the External Credential Storage plugin in activated.
    Note:
    Currently, the only supported external storage system is CyberArk.
    Applies to

    Select whether to apply these credentials to All MID servers in your network, or to one or more Specific MID servers. Specify the MID Servers that should use these credentials in the MID servers field.
    MID servers Select one or more MID Servers from the list of available MID Servers. The credentials configured in this record are available to the MID Servers in this list. This field is available only when you select Specific MID servers from the Applies to field.
    Note:
    Selecting Specific Specific MID servers doesn’t affect mid server selection. It’s used only to decide which mid servers should have visibility to the credential. Specific MID servers isn’t supported in Orchestration activities.
    Order

    Order (sequence) in which Discovery tries this credential as it attempts to log on to devices. The smaller the number, the higher in the list this credential appears. Establish credential order when using large numbers of credentials or when security locks out users after three failed login attempts. If all the credentials have the same order number (or none), the instance tries the credentials in a random order.

    Windows MID Server Service Account

    When active, the defined credential represents the MID Server service account.