Data privacy overview

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Data Privacy Overview

    The Overview homepage serves as a central point for managing data and ensuring compliance with data privacy regulations. It features a dashboard that displays the status of data classifications and anonymization jobs within your instance, allowing you to assess the amount of data that can be classified and the available data classes.

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    Key Features

    • Basic Privacy Metrics: View essential metrics, including records anonymized by job, real-time anonymization, alert submissions for sensitive data, blocked submissions, and quarantined attachments.
    • Data Classification: Charts provide insights into classifiable and classified data, helping administrators identify classification opportunities and understand the extent of data classified in various categories.
    • Data Anonymization: Track methods of anonymization for data protection, including real-time and job-based anonymization metrics based on active data patterns.
    • Alerting and Blocking: Monitor alerts and blocks for sensitive information detected during data scans, enabling proactive data security measures.
    • Time Sorting: Metrics and charts can be sorted by different time views, such as the last 7 days, 30 days, 90 days, or all time for detailed analysis.

    Key Outcomes

    By utilizing the Overview dashboard, ServiceNow customers can effectively manage data privacy by understanding their data classification status, monitoring anonymization efforts, and addressing sensitive data alerts. This proactive approach ensures compliance and enhances data security within the organization.

    The Overview homepage is a starting point to manage your data and data privacy compliance.

    The Overview dashboard reports the current state of data classifications and anonymization jobs within your instance. You can view your data with the Overview dashboard to see how much data can be classified, the data classes available, the amount of data in each class, and more.
    Note:
    Some classified data is broken into different categories. Selecting a sub-category in any chart will add or remove the category from the overall chart and adjust the counts.

    Displays the data privacy overview page.

    Basic metrics

    You can view several basic privacy metrics at the top of the display.

    Basic metrics

    Table 1. Basic privacy metrics
    Metric Description
    Records anonymized by job Data in tables and column in the instance anonymized using job and user based anonymization policies.
    Real time records anonymized Data in transit (via tables/columns and real-time channels) to the instance, anonymized using real-time anonymization policies).
    Alert submissions Notifications provided to users when sensitive data is detected in a field.
    Blocked submissions Data entry submissions prevented due to sensitive data blocking policies.
    Quarantined attachments Attachments containing sensitive data that have been isolated from the system for security review.
    You can choose to sort the information with the time dropdown, to any of the following views:
    • Last 7 days
    • Last 30 days
    • Last 90 days
    • All time

    Select View more data underneath any metric to review it in more detail.

    Data classification

    Displays information on data records.

    Data classification

    Table 2. Data classification charts
    Chart Description
    Classifiable data
    • The total number of data records in the instance that can be classified.
    • The number is broken down into the total number of classified data and the total of unclassified data.
    • Gives administrators a quick view of potential classification opportunities.
    Classified data
    • The total number of data records in the instance that have been classified.
    • The number is broken down into the total number of classified data for each assigned data class.
    • Provides a quick understanding how much data has been classified in each area.

    Data anonymization

    You can track anonymization methods applied to protect data.
    Note:
    The metrics displayed here apply to real-time anonymization and job-based anonymization when the data pattern anonymization technique is selected. Both real-time anonymization and data pattern anonymization configurations make use of active data patterns, as defined in ALL > System Security > Data Discovery (Classic) > Active Data Patterns.

    Data anonymization

    Each metric provides the following information on its data pattern:
    • Total number of anonymizations for this data pattern
    • The number of real time anonymizations for this data pattern
    • The number of job-based anonymizations for this data pattern
    You can choose to sort the information with the time dropdown, to any of the following views:
    • Last 7 days
    • Last 30 days
    • Last 90 days
    • All time

    Alerting and blocking

    You can track top alert and blocked data patterns.

    Alerting and blocking

    The chart shows the most frequently detected types of sensitive information found during data discovery scans. It shows whether the information was alerted or blocked.

    You can choose to sort the information with the time dropdown, to any of the following views:
    • Last 7 days
    • Last 30 days
    • Last 90 days
    • All time

    Other resources

    For additional information on how to get started securing your instance with data privacy, you can access additional product learning resources about classification or anonymization on the right, including links to videos, documentation, and FAQs.