---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# ServiceNow Otto for Data Privacy

# ServiceNow Otto for Data Privacy {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up and configure how to discover and anonymize sensitive data from generative AI prompts.

## Get started {#now-assist-for-data-privacy-landing__cf-app-landing-get-started}

|-|-|
| [ExploreLearn more about Data Privacy for Now Assist](https://www.servicenow.com/docs/MerGjMF3IzmPSHhTwJ1YYA "Learn more how Data Privacy for Now Assist enhances your ability to protect sensitive data.") | [ConfigureConfigure Data Privacy for Now Assist](https://www.servicenow.com/docs/yHBE9cKYimQjblLq~llrhA "Configure a data privacy advanced configuration to de-identify personally identifiable information (PII) in generative AI applications.") |
[ ]

{#now-assist-for-data-privacy-landing__table_tpg_p4l_ydc}  
Note:  
ServiceNow Otto for Data Privacy detects and masks sensitive data based on Regex and Named Entity Recognition (NER) data patterns. Enabling NER data patterns requires customers to have a Vault license as well as an additional $0 SKU
associated with the Vault license. Also, customers must have the latest version of the GenAI Controller (`sn.generative.ai`) installed on their instance (which requires the admin role).

There are associated rate limits on how much data can be processed when using Named Entity Recognition (NER) data patterns for ServiceNow Otto. Once these limits are exceeded, any applicable Regex based data masking that was configured will apply for all ServiceNow Otto prompts, skills, and agentic executions.  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-data-privacy-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-data-privacy-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-data-privacy-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-data-privacy-landing__ul_j3b_4vd_wcc}