Requesting database key rotation

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Rotate the database key annually or as needed by submitting a request to support.

    Before you begin

    Role required: admin

    Important:
    Starting with the Washington DC release, Database Encryption is being prepared for future deprecation. Cloud Encryption is the replacement solution for data at rest encryption. For details, see Cloud Encryption with Key Management

    About this task

    Key rotation occurs at night within 24 hours prior to the expiration date and does not interrupt service for the instance.

    Note:
    Currently, key rotation is only available in ServiceNow Commercial, Government Community Cloud (GCC), France, and Singapore environments.

    Procedure

    Contact Customer Service and Support to request any of the following key rotation actions:
    • Enroll to perform annual key rotation on all designated instances.
    • Obtain a historical report of the last three key rotations containing the following:
      • Instance name.
      • Key name and version.
      • Dates and times of rotation.
    • Schedule an early key rotation outside of the annual scheduled rotation.