User Trails

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Displays audits of users in the ServiceNow® instance.

    For a given user, User Trails show changes to:
    • Identity attributes
    • role membership
    • group membership

    To access User Trails, navigate to All > System Security > Identity and Access Audit > User Trails. The User Trails page displays the following information.

    Table 1. User Trails
    User Name Name of the user.
    User Sys id The User sys_id for the audited record.
    Source Table Details about the Source Table where the audit was performed.
    Action Describes the audit action.
    Created By The user who made the change.
    Created The time and date the audit was performed.
    User Trails