---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Block rooted or jailbroken mobile devices

# Block rooted or jailbroken mobile devices {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Secure your instance by preventing unauthorized access from jailbroken devices.
If glide.sg.allow_rooted_jailbroken_device is not set to the recommended value of false, then the mobile app allows users to use the app from jailbroken or rooted mobile devices.
Jailbroken or rooted mobile devices run untrusted code at the system level that can bypass the platform's security model which our mobile apps rely on. Setting glide.sg.allow_rooted_jailbroken_device to
false enables a limited client-side check to display an error message to the user if attempting to use the app from one of these devices.

This configuration maps to MASVS v1.4.2 requirement 8.1 at R-level.

Ensure that the property glide.sg.allow_rooted_jailbroken_deviceis set to false.

## More information {#sc-block-rooted-or-jailbroken-mobile-devices__section_qhx_1b1_xwb}

{#sc-block-rooted-or-jailbroken-mobile-devices__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.sg.allow_rooted_jailbroken_device |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | false |
| Default value | false |
| Fallback value | false |
| Category | [Malicious code](https://www.servicenow.com/docs/K1DqQQ9~Zs_MfYpJc8oc5w "The Malicious Code category ensures that best efforts are made to confirm that your code is free of vulnerabilities and unwanted functionality.") |
| Security risk | * Severity score: 4.5 * CVSS score: Medium * Security risk details: Allowing rooted or jailbroken mobile devices significantly increases the risk of credential theft, data leakage, and malicious code execution. {#sc-block-rooted-or-jailbroken-mobile-devices__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
| References | [Access control](https://www.servicenow.com/docs/x7vcJqvJ0dwOasc9M2~48A "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
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{#sc-block-rooted-or-jailbroken-mobile-devices__table_ajc_b43_3kb}