Enable HTML Sanitizer within Virtual Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the com.glide.cs.html.sanitizer.enabled property to enable HTMLSanitizerService.

    The com.glide.cs.html.sanitizer.enabled system property controls the whether the HtmlSanitizerService is enabled. If com.glide.cs.html.sanitizer.enabled is not set to true, then a Stored Cross-Site Scripting (XSS) attack is possible in the VA web client.

    Ensure that the property com.glide.cs.html.sanitizer.enabled is set to true.
    Warning:
    This is a safe harbor property, meaning the value can't be altered once it's changed. It is non-revertible.

    More information

    Attribute Description
    Configuration name com.glide.cs.html.sanitizer.enabled
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value <none>
    Fallback value true
    Category Validation, sanitization, and encoding
    Security risk
    • Severity score: 8.0
    • CVSS rating: High
    • Security risk details: An XSS vulnerability can facilitate privilege escalation to higher-level roles, such as administrator, enabling broader lateral movement within the system.
    Functional impact This remediation enforces HTML-output encoding mechanism before the user data is rendered back to the user. If customer has any customization that involves rendering of the HTML attribute or content data, then there is a functionality impact.
    Dependencies and prerequisites None