Hide user comments on articles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the glide.knowman.show_user_feedback property to control whether feedback comments are visible.

    When the glide.knowman.show_user_feedback system property isn't set to never, feedback comments will be visible on knowledge articles to users with the roles defined in the glide.knowman.show_user_feedback.roles property. Due to the potentially sensitive information in a feedback comment, an instance admin may not want the feedback to be visible.

    Set the property glide.knowman.show_user_feedback.roles to never.

    More information

    Attribute Description
    Configuration name glide.knowman.show_user_feedback
    Configuration type System Properties (/sys_properties_list.do)
    Data type choicelist
    Recommended value never
    Default value <none>
    Fallback value onload
    Category Access control
    Security risk
    • Severity score: 3.5
    • CVSS score: Low
    • Security risk details: If this property isn't set to never, there could be confidentiality impacts if sensitive information is disclosed in feedback.
    Dependencies and prerequisites None
    Functional impact Shows user comments on KB articles based on choices mentioned in the configuration.