Log user impersonation

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure glide.sys.log_impersonation to control if user-impersonating events are logged in your instance.

    If glide.sys.log_impersonation is not set to the recommended value of true, then user-impersonating events are no longer logged.

    Ensure that the property glide.sys.log_impersonation exists in the System Properties [sys_properties] table and is set to true. If the property does not appear in the System Properties [sys_properties] table, add a new record.

    More information

    Attribute Description
    Configuration name glide.sys.log_impersonation
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value <none>
    Fallback value false
    Category Error handling and logging
    Security risk
    • Severity score: 6.4
    • CVSS score: Medium
    • Security risk details: ServiceNow's automated security detections and security investigation capabilities effectiveness is reduced.
    Dependencies and prerequisites None
    References Impersonating users