Require clearing pasteboard when backgrounding mobile application

  • Release version: Australia
  • Updated March 13, 2026
  • 1 minute to read

    • The glide.sg.clear_pasteboard_when_backgrounded property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode. If it is not set to the recommended value of true, then sensitive information may be disclosed to the Android or iOS clipboard where it can be exposed to other applications on the device.

    The glide.sg.clear_pasteboard_when_backgrounded system property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode.

    Ensure that glide.sg.clear_pasteboard_when_backgrounded is set to true.

    More information

    Attribute Description
    Configuration name glide.sg.clear_pasteboard_when_backgrounded
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value <none>
    Fallback value true
    Category Data protection
    Security risk
    • Severity score: 3.5
    • CVSS rating: Low
    • Security risk details: This creates a risk of sensitive information disclosure, as clipboard data can be accessed by other applications on the device, potentially exposing credentials, PII, or confidential business data. Enforcing this property helps prevent unintended data leakage across apps.
    Functional impact None
    Dependencies and prerequisites None