---
sourceDocument: Brazil Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Require Multi-Factor Authentication for AI Voice Agent

# Require Multi-Factor Authentication for AI Voice Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use a system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature.
Use the glide.voice.authenticate.mfa_mandatory system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature. MFA requires users to provide two
or more different verification factors to access a service or account. Examples of factors are SoftPIN or time-based one-time password (TOTP). More information about authentication factors for AI voice agents can be found at [Authentication factors for AI voice agents](https://www.servicenow.com/docs/kVN5msZ5XeNd8b6MW5_Xpw "Authentication factors verify caller identity before granting access to AI voice agents. Combining multiple factors helps confirm that only authorized users interact with AI voice agents.").  
Ensure the glide.voice.authenticate.mfa_mandatory system property is set to <kbd class="ph userinput">true</kbd>.  
Important:  
The sys_id of this System Properties \[sys_properties\] record should be e0f4e8bd70103210f87732f6ceab0a2f.

## More information {#sc-require-multi-factor-authentication-for-ai-voice-agent__section_wc1_cqn_phc}

{#sc-require-multi-factor-authentication-for-ai-voice-agent__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.voice.authenticate.mfa_mandatory |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | true |
| Fallback value | true |
| Category | [Access control](https://www.servicenow.com/docs/x7vcJqvJ0dwOasc9M2~48A "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
| Security risk | * Severity score: 3.3 * CVSS score: Low * Security risk details: Enforcing MFA reduces the risk of account compromise if a single factor is leaked or compromised. {#sc-require-multi-factor-authentication-for-ai-voice-agent__ul_g1g_3sf_xwb} |
| Functional impact | Users must configure multiple factors of authentication to use voice authentication. This is the default behavior. |
| Dependencies and prerequisites | AI voice agent authentication feature is set up and enabled. |
[ ]

{#sc-require-multi-factor-authentication-for-ai-voice-agent__table_ajc_b43_3kb}