Require Multi-Factor Authentication for AI Voice Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use a system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature.

    Use the glide.voice.authenticate.mfa_mandatory system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature. MFA requires users to provide two or more different verification factors to access a service or account. Examples of factors are SoftPIN or time-based one-time password (TOTP). More information about authentication factors for AI voice agents can be found at .

    Ensure the glide.voice.authenticate.mfa_mandatory system property is set to true.
    Important:
    The sys_id of this System Properties [sys_properties] record should be e0f4e8bd70103210f87732f6ceab0a2f.

    More information

    Attribute Description
    Configuration name glide.voice.authenticate.mfa_mandatory
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value true
    Fallback value true
    Category Access control
    Security risk
    • Severity score: 3.3
    • CVSS score: Low
    • Security risk details: Enforcing MFA reduces the risk of account compromise if a single factor is leaked or compromised.
    Functional impact Users must configure multiple factors of authentication to use voice authentication. This is the default behavior.
    Dependencies and prerequisites AI voice agent authentication feature is set up and enabled.