Disable creating users from incoming emails

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Use the glide.user.trusted_domain property to specify the comma-separated list of trusted domains used in the creation of users from incoming emails.

    An administrator can set the glide.pop3readerjob.create_caller system property to automatically create users from incoming emails. If set this property to the insecure value, the instance automatically creates users from incoming email. Each user created will have the same hardcoded default password which makes bypassing authentication through brute force easier.

    Ensure that the glide.pop3readerjob.create_caller system property is set to false.

    More information

    Attribute Description
    Configuration name glide.pop3readerjob.create_caller
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value false
    Default value <none>
    Fallback value false
    Category Authentication
    Security risk
    • Severity score: 5.4
    • CVSS rating: Medium
    • Security risk details: Allowing automatic user creation without strong password controls undermines authentication security and increases the likelihood of system compromise.
    Functional impact None
    Dependencies and prerequisites None

    To learn more about adding or creating a system property, see Add a system property.